Waiting for concierge service for over 24 hrs and nothing - Logis Hôtel Nougier Fursac - Trade Reservations
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Logis Hôtel Nougier Fursac Reviews from The Last Year
Hotel worth a visit
We spent five nights at the Nougier hotel in Fursac, in the Creuse. The hotel is pleasant, with spacious and comfortable rooms. We took advantage of the hotel's restaurant, run by a chef recognized as a Maître-Restaurateur, Toque Blanche du Limousin, and holder of the Bib Gourmand Michelin title. We were able to discover and savor the Plaisir and Inspiration menus (inspired by the chef), a real treat for the eyes and taste buds. The dishes, tasty and creative, were bursting with flavor and were prepared with excellent quality fresh produce. We are delighted with our stay. Thank you and congratulations to chef Stéphane NOUGIER, as well as the entire hotel team who took care of us and made our stay most enjoyable. An essential address for a successful stay.
Awful Customer Service
We arrived at the hotel at 6pm after a very tiring journey, having been delayed for 3 hours due to a flat tyre. We were very disappointed at the customer service of their reception which was curt and dismissive in relation to our room and parking arrangements. We did not feel at all welcome. We had asked for a room with garden view but were given a room looking out onto a very unattractive wall with no view. When we explained that we had requested a room with a garden view we were told that there was no possibility of changing rooms as the hotel was full, which was not the case. It took the intervention of the owner for our room to be changed for a garden view, for which were happy to pay a small supplement. The hotel has so much potential and the wine selection and the food in the restaurant was good (although limited due to lack of availability of staff), however our experience was extremely disappointing due to very poor customer service which we have never experienced before over many years of staying at Logis hotels throughout France (4 visited on this holiday in France).
EXCELLENT IN ALL POINTS
A very kind, professional and attentive team, concerned about the well-being of their customers. A simply excellent meal! And an establishment full of charm. It is with great pleasure that I will return
welcome to see again
Welcome to review small remarks that we did not really understand (small problem of understanding at the level of the reservation, according to the hotelier I should have reserved by telephone, but I am used to reserving my accommodation by the application because I know they are not always free in the afternoons) Because of this we didn't stay for dinner that evening.
Very average and very long
A very pleasant terrace and a beautiful building on the square of a pretty village Friendly staff, but undernumbered, and completely overwhelmed by the service. 2h50 for a 3-course dinner. Inadmissible The dishes are very ordinary, both in terms of ingredients and cuisine, for an exaggerated price: €39 for a single 3-course menu. Extremely disappointed
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Waiting for concierge service for over 24 hrs and nothing
By 👻 @CommandingLimit12, 05/13/2024 10:18 pm
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I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
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Answer from 🎱 @PerceptiveWash44 (05/14/2024 6:37 pm)
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Good Afternoon. It looks like you have requested a name transfer for Carbone NY. Unfortunately, this is one of the restaurants that is almost impossible to do name changes for. They don’t accept phone calls so they are difficult to change the reservations that were booked online.
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