This is a very mid level Hilton and should not be confused - London Hilton on Park Lane London - Trade Reservations
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🤢 2/5 - This is a very mid level Hilton and should not be confused
By 👻 @Erni D., 12/26/2019 3:00 am
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This is a very mid level Hilton and should not be confused with higher end which their price per night implies. My husband is a lifetime diamond and we have stayed all over the world in Hilton properties. This hotel was priced the same as the Conrad and I should have known that was crazy out of gate but at times Hilton's can be a full service higher star so I tried. The service was so horrible for this level of hotel. At one point I was trying to return the rental car we had from Sixt which had closed and i asked if a concierge or hotel staff could assist with returning to the garage since they had closed. They absolutely refused but stated I could go next door and ask their doorman. That doesn't sound very big except they had a doorman and a concierge and I was their customer. The business next door felt so bad for me they helped and refused to take any tip. Again comparing this experience to a high end 350 euros per night hotel. I thought also this might be a higher price because of the location but it's actually not any better than the Conrad in fact arguable less desirable because it is ON a very busy round about of street and you have to walk underground to be able to walk to desirable areas. In hindsight Obviously we loved the Conrad but if we had this type of service I would have chosen a double tree or Hilton garden inn. All solid options for a price that matches the service and amenities. I saw a few other options for a much better price
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