Second time visiting and extremely poor service from some staff - Maison François London - Buy Reservations
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😒 3/5 - Second time visiting and extremely poor service from some staff
By 👻 @Superted118, 02/19/2022 3:00 am
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I have visited this restaurant twice now and returned as the food was exceptional. However this most recent visit was let down by utterly poor service from some members of staff. The entrance desk is small and we were held back by a clueless lady taking an age to put on a coat whilst she readjusted every small crease, made all the more worse as the three restaurant staff stood watching aimlessly whilst all the other customers were queuing to enter. We were taken down to Franks bar and plonked into a corner and just sat there for 15 minutes before I managed to flag someone down to take a drinks order. 15 minutes after that, the drinks arrived by which time we were invited to take our place at the table upstairs. So just another pointless time wasting experience. The service at the table was attentive without being overbearing and the food was excellent with a very interesting menu, but main courses took about an hour to arrive after we had had the starters. Tables who arrived after us were for some reason served before us. All in all, exceptionally cooked food let down by service delivered by staff who are employed to just stand there and watch the world go by.
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