Slow service - Marco Pierre White Steakhouse, Bar & Grill Birmingham - Buy Reservations
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🤢 2/5 - Slow service
By 👻 @Lucy, 07/24/2022 3:00 am
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I don’t usually leave reviews however I felt it important to acknowledge the insufficient amount of staff tonight which led to poor service and a disappointing evening for my self and a number of other tables whilst we were there. It took quite a long time to take our drinks and food order. I would say about 30 to 40 minutes. Starters and mains came quite quickly however we hadn’t received our drinks when the food came out. I told the waitress but our drinks still didn’t come until we had finished the starter. Some drinks were missing which then didn’t come until we were eating our main, staff members apologised each time. Food was as expected, however both tables next to us and one behind had similar issues with waiting times, one of which was quite abusive to the staff over it and refused to pay the service charge. There was a heated exchange between members of staff in the kitchen which was easily heard by everyone dining there. Not getting our drinks before we ate is hardly the worst thing in the world however at a cost of £13.50 a cocktail, service really wasn’t up to standard. A member of staff admitted they were short staffed and that accepting walkins didn’t help. This review is not to critic the staff, it’s to acknowledge that the staff were working extremely hard but we’re receiving complaints throughout because they simply could not keep up with the work load.
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