horrible experience with unprofessional manager Mr. Zimmerman - mbar Seattle - Buy Reservations
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🤮 1/5 - horrible experience with unprofessional manager Mr. Zimmerman
By 👻 @Anna Mitchell, 01/02/2020 3:00 am
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I love mbar - good food/drinks/decor and usually great service..... but I had a very disappointing new year's eve there this year. After paying $95/person which included admission, apps (not pass around but at a small station) and a champagne toast (not a cheap fee with no drinks included outside of the toast and no seating), the night ended with NO count down and NO champagne toast, and the bar closed at 12:30. This was disappointing! We didn't even know it turned midnight! My husband was voicing his annoyance about this with the manager Eric Zimmerman when I heard the manager yelling at him. I went over to see what was happening and the manager said my husband told him "Do you know who I am?" as part of his complaint and request for another drink, which clearly made the manager very angry. My husband was trying to say that he did not say that and I asked if maybe he was misheard, but Mr. Zimmerman kept yelling and was adamant and went so far as to say that maybe I didn't know who my husband was and that I should question my marriage. When I asked for the owner's information because of Mr. Zimmerman's refusal to stop yelling and his rudeness, he kept trying to discuss what he believed my husband said and I calmly asked him to stop and to just provide me with the information - which he refused and then instructed me to leave the property. Mr. Zimmerman's demeanor and response was shocking and not in anyway an appropriate way to address what he thought happened and what he thought my husband said (which was misunderstood/misheard by him), and his treatment of me personally and comments about my personal life were appalling. I have never been treated with so much disrespect at a restaurant and will certainly not go back to mbar unless management changes. I was sad to have had this experience at a place I've enjoyed going to for many years and think it's important for people to support local places who treat their customers well. Hopefully he treats the people who work there with more respect, definitely concerning behavior from an HR and risk management standpoint.
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