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Mourad San Francisco Tripadvisor Reviews
Latest Reviews On Tripadvisor
19 Reviews
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Worst service we have ever had at a restaurant. nevertheless food *is* very good.
We were here for a special occasion birthday dinner. The only thing the restaurant got right was seating us promptly noting it was a birthday celebration. We had a 7.15 reservation and we arrived within five minutes of that time and were seated. After being seated it took at least 10 minutes before our server showed up with no apologies or recognition of the lack of service. His attitude of service was "i'm doing you a favor by serving you". we did not feel welcome in any way. after a poor explanation of dishes and ordering style, we put in our order and waited 30 minutes before the first appetizer showed up. He then paid little to no attention to us at the table and did not ask whether we liked the dishes (another server asked us what we thought of the dishes). we had ordered three appetizers plus a main and two sides to share because the waiter seemed to imply that "chef wants everything ordered at the same time" so i assumed we couldn't start with the three appetizers and then wait to see if we were still hungry to order an entree. after (finally) getting all three apps (it was after 9 pm at this point) we knew we were not hungry so we asked for it to go (we had to flag down another server to convey the message because our waiter wasn't around or paying attention). when he came to our table to ask what our question was, we said we needed the dishes to go. he told us that the meal was being plated as we speak. we had explained that we were not hungry so we couldn't eat it. obviously his only answer should have been "fine i will have it boxed up for you". this individual was a joke in terms of customer service (this is not a complete list of our dissatisfaction with him). while the food was actually good, the awful service ruined what should have been a great night out for my wife and me. for reference, we had dinner the previous night at Kokkari and felt welcomed and well looked after. same for a casual lunch at Cafe de la Presse today. no wonder this place lost it's Michelin star. Food, as i said, is excellent but when your memorable moments of the meal are the awful service, you are failing pretty badly. this was not our first time at Mourad, but we won't be going back.
Be the first to ReplyOverall an Excellent Experience and Friendly Staff
Excellent service, excellent cuisine and great value. The dinner was served family style, excellent quality and presentation. Will definitely go back and totally recommend it!
Be the first to ReplyLovely Evening
We had a lovely evening. My husband and I were the first to arrive so we sat at the bar and ordered our drink. Bar staff was wonderful and the drinks were excellent: a martini and a manhattan. We were escorted to our table when our daughter and her husband arrived. Staff was knowledgeable and friendly. We started with the olives but preferred our daughter’s pecans. My husband and I shared the lamb which was delicious. The beans that accompanied it were also outstanding. Mourad will be a place to which we will return when in town.
Be the first to ReplyBeware
Terrible experience at this restaurant. Initially we were very excited to try this restaurant. However, shortly after sitting down to order, my elderly(over 80 years old) father's chair collapsed as he was moving the chair forward. The chair legs had collapsed causing him to fall backwards. My father does not weigh more than 150 lbs. The manager on duty was called over by the waiter. The manager immediately removed the chair and was unapologetic, uncaring and not helpful. We asked the manager to call an ambulance. Overall a very terrible experience and since this happened shortly after ordering, we obviously did not try the food. The restaurant is also very dark. Extremely poor management that evening. We were very disappointed.
Be the first to ReplyBAD SERVICE
The service is not appropriate for the prices of the restaurant . Nothing to say about the food and the quality of the products. We had a delicious dinner even though was very expensive. In 3 people we spent 400€ . I understand the price because as I said the quality of the of the food and wine was very high. I am strongly disappointed by the service and I will explain why: we left generous tips and we ordered many things but when we asked if they could call a taxi for us ( since we are tourists and we had no phone services ) they refused to do it because this service “ wasn’t their job” . I believe that a fancy and expensive restaurant should help their clients especially for such a small favour . I don’t rucoumed the restaurant for the service because they just want that the client order many things and spend money .
Be the first to ReplyExcellent
Our dinner for four was sumptuous. Service was excellent and extremely attentive. Food was multi-layered and thoughtful, and we were so happy and round by the time we finished the main meal we had no room for dessert. Particular standouts were the eggshuka and milk bread, the duck basteeya and a shared entree of the short ribs with shiitake, niitaka and bone marrow with a side of heirloom beans. Expensive meal but very, very delicious.
Be the first to ReplyWe had an amazing experience we would remember for a long time; a fabulous evening thanks to the one and only - R’ariba
Our expedite at Mourad was one of a kind. I can write many things about the food we ate, but the special thing we got there was the experience. We owe this to our host R’ariba. She was building our evening with stories and intelligent humour, while we were eating and drinking the amazing menu this restaurant offers. R’ariba, thank you for a fantastic evening. Hopefully, you can host us again soon.
Be the first to ReplyWorth a try, food was near excellent, service was a 5
While I would probably have given this restaurant a higher score the service just made it a less than a superb experience. We really didn't appreciate how good the food was until our group got together at Gary Danko the next day and discussed our experience at Mourad. The milk bread rolls were really the only disappointment - our table of 5 did not even finish 1 order. Service - When we sat down, we wanted to order some wine and a couple of appetizers to start, then told the waiter we would be ready to order the rest of the food by the time the appetizer was served. He said their kitchen didn't work that way - we had to order everything at once. ??? That's a new one on me and everyone else at the table. It just started the service on a bad tone. We were ill advised on an appetizer order, we started with 3 but the waiter said 2 would be enough. The plating size was much smaller that pictures on this website and the waiter told us that each of us would have 3 or 4, but what he meant was there three or four pieces on each plate. Hardly enough to give 5 people two pieces each. Then he forgot one of our entree's. Every mishap was pointed towards us not ordering properly. It just made all of us at the table very uncomfortable. Sitting at Gary Danko, where the service was impeccable helped us to remember that the food was mostly excellent, but the experience was ruined by the server's attitude. There are enough reviews about the food and pictures, I wont' go into those. Just wanted to give our perspective on our experience.
Be the first to ReplyDisappointed in this restaurant
For a Michelin starred restaurant, this did not live up to expectations. I left a message to change our reservation from 2 people to 6. They never called back. I was able to do this on line, but not for the same time. My husband and I arrived early to sit at the bar and have a drink before the rest of our party came. They offered to seat us at our table upon arrival, so apparently they could have kept our reservation for the same time but not calling me back was not what I expect from this level of restaurant. It was a very pretty space. The head of the beverage service was the most personable and professional person we encountered here. When we were seated and our waiter found out we hadn't been there before, he was very knowledgeable about the menu and explained it well. However, he pressed us to order doubles of the appetizers and other small plates. We did not want that much food so we could try more things. He was very pushy and not pleased when we did not follow his recommendations on quantity. It was a relatively small annoyance in the grand scheme but I would not hurry back here and I would never recommend this restaurant when there are so many fabulous restaurants in this city.
Be the first to ReplySuperb!!!
This is a wonderful place for authentic Maroccan food excellently prepared and presented. Absolutely delicious Branzino and Lamb. Really well done and very professionally presented and explained by a very well and nice staff.
Be the first to ReplyWith Plenty of Michelin 1* Restaurants in SF to Choose From…Mourad Should Be At the Top
The quality of the food and professionalism of the service at Mourad is so good that it’s the first restaurant I booked for a return trip to SF. And we certainly were not disappointed. Olives+Pecans+Oysters+Octupus+Short Ribs+Couscous+Chocolate cake made for a SUPER AWESOME culinary experience. My review from November is worth repeating because it speaks to the consistency of the excellence on display by the chefs and servers.
My November review………
A Standout Meal - expertly crafted and tasty cuisine!! If you’re looking for a meal that’s absolutely “full of flavors,” super-tasty, and definitely great value for money then reserve a spot at chef Mourad Lahlou’s “Mourad.” The restaurant craftfully blends Moroccan cuisine and spices with Northern California’s local and fresh ingredients to produce stunningly delicious food. It’s hard to pick a favorite when each dish is so exceptional!
One of the Best Eating Experiences in SF
We've eaten at le Tobsil in Marrakesh, and this eating experience is right up there with the best. The food is wonderful, but it's the ambience, the service and the presentations of the dishes that really stand out. You can choose family style dishes, which are massive, or as we did, just a bunch of appetizers and small dishes that we all shared. Excellent.
Be the first to ReplySuperb Family Style Michelin Star Moroccan Food in a beautiful ambiance
The olives, the bastilla, the tartare, the short rib family style….wowowowow. Every Ramakan and side dish oozes with flavor and taste. It’s a shame San Francisco is a dying city but this place is frickn fan frickin tactic. It’s a fairly easy reservation to get too. Far superior to Mozza in LA or other single star restaurants. So here is what you order. The tartar, the olives, the bastilla and the family style short ribs with Moro on sides. You will be happy you did
Be the first to ReplyIncredible dining!
Incredible on every level. The service is perfect. Our server Lorrin anticipated our every need and coursed our complicated meal so well. Since my partner was just having aps he had to figure out out to course with my ap and entree and he did an outstanding job. The lamb entre and Duck appetizer were so unusual and great blending of flavors they were spectacular. And our Som Jose had a real challenge pairing our selections but he was so knowledgeable and patiently explained the rationale behind each wine option that we were really entranced. We had such an wonderful experience and our only regret was that we didnt save room for desert. Will be back for sure!
Be the first to ReplyA Standout Meal - expertly crafted and tasty cuisine!!
If you’re looking for a meal that’s absolutely “full of flavors,” super tasty, and definitely great value for money then reserve a spot at chef Mourad Lahlou’s “Mourad.” The restaurant craftfully blends Moroccan cuisine and spices with Northern California’s local and fresh ingredients to produce stunningly delicious food. It’s hard to pick a favorite when each dish is so exceptional! If I was forced to pick just one it be the lamb tartare.
Be the first to Reply1st class start to finish
The hostess and host were very engaging. We were seated by the hostess and she brought us the water we requested within minutes. Very attentive staff across the board. Sommelier very helpful in selecting a wine for our dinner orders. The basteeya was one of the best dishes I’ve ever tasted. The lamb and branzino were very flavorful and wonderfully presented. An absolutely awesome experience. Can’t wait to return on our next visit to San Francisco.
Be the first to ReplyAppropriate for a special occasion
The restaurant does justice to the Michelin star. Every dish has that additional touch that would make you want it even more. Enjoyed chicken and snapper.
We had a private room for 7 people. The service was good.
As can be expected, it's a bit pricey but is worth it for a special occasion.
AVOID AT ALL COST!!!
Made a reservation. When I got there with my family, they said they couldn't find it.
Left me with my children with NO place to have dinner.
Staff was unprofessional and rude.
This place is beneath a Michelin Star.
Shame on you, Mourad.
Avoid at all cost.
Mourad - Michelin Star with great desserts
This is a Michelin Star restaurant and is priced like one. Ordered the Octopus ($27), Eggplant ($18), Basteeya ($26), Lam ($48), Branzino ($41), Scallop ($42), Honey & Almond Dessert ($12), Ice Cream Sorbet ($8), Puffs ($12). The appetizers and main meals were ok, but the desserts were outstanding. Moved it from 3 to 4 just for the desserts. Amazing taste and creativity. Would certainly like to go back for just the desserts.
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