Our experience was just overall terrible. - Nobu Chicago - Buy Reservations
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🤮 1/5 - Our experience was just overall terrible.
By 👻 @Rico R., 03/16/2023 3:00 am
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The food took very long, it came out in no good order. We noticed a bug on one of the sushi rolls. We told the server who was pouring water and he took the entire tray away and said we would get you another one. After he took the tray we noticed they were fruit flies flying around the table. We told our waiter and he said "yeah, there's nothing that I can do about that...Every time there is soy sauce there's going to be fruit flies...but I will talk to my manager".I've eaten at many sushi restaurants and Chinese restaurants with soy sauce always on the table and I never once have I seen fruit flies flying around the table...not to mention this is supposed to be a very upscale restaurant and that is very pricey.None the less I tried to enjoy the night with my family because we were celebrating my daughters 18th Birthday, but my wife could not eat after the bugs. Then they forgot about my drink...But to top it all off when we got the Bill the sushi tray that they took away was still charge to us, and we never got any replacement.I told our waiter, and he seemed to be frustrated. He went back to talk to his manager. Then he came back and they comped a couple drinks!But because of all the disappointment, I didn't even notice that I was charged for something that we didn't even order or eat.And finally, I asked for a receipt and our waiter completely forgot about us. We had to flag him down to get the receipt.I never have an issue with price or paying my bills...even though the overall experience was terrible...I still tipped 20%.I just want it to be known that for a very upscale restaurant, they should do more to make sure that the experience is great for their customers, especially for the price they are paying!
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