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🙂 4/5 - We stayed here for a simple birthday celebration over a
By 👻 @S. Anne T., 01/18/2023 3:00 am
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We stayed here for a simple birthday celebration over a long weekend, so we knew it may be busier and pricier than most weekends. This was the first time we used a credit card portal to book the stay and boy did we learn a lot. Which is what I'd love to share with all of you reading so you may notice it's geared more to that kind of review but I'll do my best to be thorough. Check in: We were only upgraded to a deluxe room from superior, despite our status with marriott and the AMEX booking portal. This was dissapointing. However, the lady checking us in was really nice and sweet and finally agreed to move us to a room with a better view vs the wall view we were given initially. They don't do a great job explaining the AMEX benefits so if you're new to this, def ask details and get it all confirmed before going to your room. Such as how to book your breakfast. Room: small and cramped. The furniture was dated and carpet was old and dingy, there's no way around it. The bathroom was my favorite part only because the toilet seat was heated and that's my thing! so I give an entire star just for that otherwise it would be 3 stars for this review. I think their ac may be working on a motion sensor, so if you need it a certain temp - good luck. Bed was comfortable and the tv worked. We spent most of the time outside and were exhausted by the time we got to the room, so we ordered in room dining and crashed. But again, it's so small, they could barely fit the dining cart in our room. Housekeeping staff: excellent, especially the gentleman who brought us our extra items. He was sooo so helpful, I wish I got his name. In room dining: the biggest issue was everything was luke warm by the time they brought it to us, which sucks because this is not cheap. They charge 21% service fee, tax, plus delivery fee. So when you add all that up, you expect your food hot and fresh. The menu item description did not match what they brought, but the staff was actually really understanding and appreciated that the manager quickly took care of it, the only issue was it took 30 minutes to get the correct order. So after a long day, we couldn't even enjoy that last entree since it came so late and as mentioned we were exhausted, which stinks, but we put it in the fridge in hopes we could eat it the next day if they can heat it up. Doorman: so helpful, and they need their own shoutout, probably some of the best I've seen in a long time. Always ready to help and go out of their way to do so. Reminded me of old school hotels and how helpful the Doormen and bellmen were back in the day. Gym: pool is taken over by kids/families, so don't expect to use it as a lap pool. Gym was clean, equipment not as up to date as used to from other hotel brands, but decent. Towels, normal and cold ready for your use, plus headphones. Found it empty when we went. Water station. Overall, I'd probably stay here again to give it one more try, maybe on and off weekend vs long weekend.
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