Absolutely amazing food but service needs to improve - Per Me - Giulio Terrinoni Roma - Buy Reservations
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😒 3/5 - Absolutely amazing food but service needs to improve
By 👻 @Melissa P, 03/04/2022 3:00 am
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First of all, I cannot fault the food in any way. The presentation was beautiful, the flavours were delicious and each plate was created with a lot of care and thought. The chef came out at the end of the meal to greet the guests, which we found a nice touch. However, I do not think the service was a Michelin standard and that is why I have deducted a couple of stars. When we entered the restaurant we were greeted with a rather rude welcoming. We were the first ones at the restaurant and the atmosphere was a bit stuffy and unwelcoming. We were then sat in the corner of the restaurant and at first our waiter was pleasant and attentive although we did have to ask for the wine menu twice. We order the 5 course taster menu, the waiter explained each dish very well. My main issues comes in once we had finished our meal. We were not offered a coffee or drinks. We sat for two hours with empty glasses in front of us with no one coming to our table. As there were only five tables in the restaurant, I felt this was completely ridiculous. We sat waiting for our bill whilst the waiters darted about serving other tables. In the end we had to stand up to ask for our bill, to which we were asked to sit down and told that they would bring the bill to us. At this point we were very disgruntled and wanted to leave.
Overall, the food is absolutely amazing but the service needs to improve. I would not expect this from a restaurant that is charging such high prices.
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