No service, rude staff, unprofessional - Perch Los Angeles - Buy Reservations
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🤮 1/5 - No service, rude staff, unprofessional
By 👻 @Caterina R, 10/03/2022 3:00 am
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I am just gonna write 3 of the many disappointments of this afternoon disaster. Went to the rooftop bar with family and friends on a Sunday afternoon. 1. Two of the people with me sat down to get a table and since it was extremely sunny asked one of the employee if it was possible to bring another umbrella. The employee took the umbrella that the table already had and moved it to another table. In the meantime the doorman came up and my aunt explained the situation. The doorman asked the employee about it and the employee said that nobody was sitting there when he took the umbrella. The doorman said that it would believe the employee and not my aunt, basically calling my aunt a liar. At that point a very kind guest actually intervened and confirmed that the employee was lying and totally took away the umbrella while two of the people with me were already sitting. At that point the doorman said that if we wanted to file a complain we could go to the manager Jackie downstairs and complain. Yeah right, like that is my intention on how to spend a Sunday afternoon, thank you for your help. 2. When we sat down there were at least 6 dirty glasses that nobody from the staff bothered to pick up. After the first round 6 glasses became 11, hence I picked them all and brought them on the side of the bar. 1 hour later there were still there. 3. Cherry on top: one of the bartenders suggested me a gin for my dry martini, I happily took his offer, but when he poured he realized that it was not enough and gave me what was left, 1/2 ounce, to try. When I sipped it was clear that it was not gin. I told the bartender and he bluntly said 'yeah, it is probably watered down'. Wow!!! Congratulations, you pour water in your gin bottles! Honestly I do not know what kind of business you run, and makes me really sad that a space with such potential is just a total scam. Please just start from the basics would you? 1. Honesty 2. Professionalism 3. Service You might call yourself a rooftop bar, but you are at the bottom of the well.
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