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🤮 1/5 - How would you like to wait an hour on Valentine's Day for
By 👻 @Ameera A., 02/16/2024 3:00 am
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How would you like to wait an hour on Valentine's Day for your reserved table? We had the pleasure of doing just that, when we arrived at Phillippe's Chow for our 9:30 reservation only to find a queue of over 30 people stretching right outside the front door into the frigid night air. We waited outside in the cold for 15 minutes, as harried wait staff briskly made their way through the plastic enclosure surrounding the outdoor seating area. As the make shift "doors' flapped in the wind, we remarked how lucky we were that we wouldn't be eating out there.Forty-five minutes later, when we were still waiting for our table, we realized we had spoken too soon. As the hostess shouted out names for waiting patrons like she was working in a 24 hr diner, we were told our reservation should be considered merely a place holder, ensuring that some time that night we would get a table. When, however, was anyone's guess. And yeah, all the other people waiting, they had reservations, too. We were finally seated at about 10:30 p.m., an hour later, and it was in the downstairs seating area, near the open front door, with a line of people with reservations STILL waiting to check in with the front desk. A nice gust of cold air from the people waiting in the open entryway made for a frigid dining room, so we were forced to put our coats back on. Ironically, we were eating outside after all. Finally, with our drinks served and orders placed, we thought we might just make the best of the night. Little did we know we wouldn't get our food until 1:00 am. That's right, we sat there for three hours, having only been served our appetizers, and waited as other patrons ate, paid their bill, left, and had their tables prepped for new guests, who also ordered and ate their appetizers. An hour in, at about midnight, we finally called for the manager but he didn't offer much in consolation. The kitchen was backed up, he said, but he'd give us a round of drinks on the house. He couldn't tell us when our food would be out but maybe, hopefully, soon. We bristled at the thought of paying for food that took hours to come out, but he said he couldn't comp us since we hadn't even been served yet. If and when we got our dinner, he assured us, we'd have to pay for it, in full. So we waited, with our waiter nowhere to be found. And then we got it, at 1:00 a.m., along with a hefty bill of over $200 for our pleasure. Should tourists and hard working New Yorkers looking for fine dining experience in posh Uptown New York go to Philippe Chow's? You can look all you want, but you won't find fine dining there. Go to a corner Chinese food spot, you won't notice the difference.
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