Shockingly bad service. Total disregard for people with allergies. Since they have changed names, gone down. Won't be going b - Plum + Spilt Milk London - Buy Reservations
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😒 3/5 - Shockingly bad service. Total disregard for people with allergies. Since they have changed names, gone down. Won't be going b
By 👻 @Abovetheclouds, 01/21/2023 3:00 am
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Since they changed the name to Rails this has shockingly gone down with service primarily to blame. A lot of the reviewers appear to have said what I am going to say but management are not doing anything! Their reading the reviews! Do something. I treated myself back in London after a month in Asia. Regret picking this as my first brunch of 2023! Breakfast menu was good with a wide variety of choices from porridge to eggs and more. Lovely restaurant. Dark wooden decor, quiet with a nice atmosphere. Clean. They were not even busy. Had it not been for service, I may have come back and given this a 4 or 5 rating. It was like the staff were on drugs or living in another land. They were pleasant enough but had no clue how to do their job. What worried me the most was that there was a total disregard for people with dietary restrictions or allergies which could severely harm someone if not taken seriously. I ordered a black americano to start with. I got a messy americano with coffee all over the saucer and cup as the waitress had spilt half walking to me! She then went to change it! I got an orange juice which I didn't order. I sent this back. The joke was they left it out for 5 minutes and then gave it to another customer. I ordered Bran Flakes with oat milk and got All-Bran with normal milk! Thankfully I checked. I don't have a severe lactose allergy but this could have made someone really ill if they did. The staff didn't seem to care when I told them. The omelette with mushrooms was nice. Well presented and freshly made but the omelette was really soggy as the mushrooms had released too much water! Surely the chef should have known how to cook an omelette with mushrooms. Another woman near me also got a breakfast she didn't order and sent it back! I asked twice for the bill but nothing. I had to get up myself and go to the counter to pay and luckily I checked the bill as they charged me for the orange juice I didn't order! After protesting they removed it. Won't be coming back for sure. Expensive too.
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