Stay Away from Plumed Horse, Saratoga Ca and Owner Joshua Weeks - Plumed Horse Saratoga - Buy Reservations
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🤮 1/5 - Stay Away from Plumed Horse, Saratoga Ca and Owner Joshua Weeks
By 👻 @dfradin, 03/19/2020 3:00 am
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The Plumed Horse, Saratoga Ca, and Owner Joshua Weeks has no sympathy for two guests that prepaid $490 for their Valentine's Day dinner. Those repeat customers became sick and stayed home, so other diners at the one Michelin starred Plumed Horse did not also get infected.
If you value your restaurant reservation deposit for the Plumbed Horse, it is best to stay away and tell your friends. At least as long as Joshua Weeks owns the Pumbed Horse in Saratoga, California.
Even worse, if Josh Weeks did that to use, one wonders how he treats his employees if they are sick. "Come to work, infect the other employees and the customers, or you lose your job," he might be doing!
This lack of consideration, respect of the customer, and ignorant approach towards sick customers are especially frightening in light of the coronavirus (COVID-19). This approach to customer satisfaction will probably be right for the other restaurants Joshua Weeks owns on the same Big Basin Street, namely La Fondue, Pasta Armellino, and Plumed Horse Chocolatier By Angelica,
While airlines, hotels, other restaurants adjusted their policies to accommodate sick customers, Joshua Weeks, the owner of the Plumbed Horse, kept our money.
Here is what happened. We made Valentines' Day dinner reservations and secured the reservation with a Chase Reserve credit card. A couple of days before Valentine's Day dinner, we got sick and called the restaurant and promised if we got a refund, we would eat their several times again, so the restaurant does not lose any money.
But that was not good enough. But Weeks said no to the refund but offered credit on future meals.
I suspect the Pumbed Horse restaurant in Saratoga California was quickly able to rebook the table given the fact they were fully booked (according to Opentable), and they only have about twenty tables in the main dining area. So Joshua Weeks got paid twice.
Reluctantly, the restaurant said, "OK, we will keep your $490, and you can use it on upcoming meals."
So on March 7, 2020, we returned and had a meal and some wine for about $190. Josh weeks refused to honor the balance of $300 still owed.
Then upon departing, Joshua Weeks felt compelled to shout out in the bar entrance area with about twenty customers present and insult to my wearing an SF 49ers jacket.
Joshua Weeks of the Plumbed House is a real class act. Don't let him and his restaurants rub off his charm on you.
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