Horrific treatment by Manager - Plumed Horse Saratoga - Buy Reservations
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🤮 1/5 - Horrific treatment by Manager
By 👻 @Sarah, 11/12/2020 3:00 am
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This review is for the Restaurant Manager Josh. Our experience on Saturday was unlike anything I've ever experienced. We were very excited to celebrate here and were met with the worst treatment you could imagine. We weren't comfortable with the new check in procedures that we didn't know About changed after covid. No problem but we asked if we could get seated without such personal things being asked of us. We were told absolutely not and while deciding, the hostess retrieved the manger Josh who came out and said "not tonight guys maybe next time". We were shocked that he basically didn't even let us finish deciding and asked us to go.
Upon departure I verified since they cancelled our reservation, that they wouldn't be charging my card. The hostess and Josh both answered "we will make sure your card is not charged"
Sure enough last night. 5 days after our reservation we were charged $150.
I just called and spoke with Josh who said he remembered us and his answer to me was "Guess they changed their mind"
I asked who authorized and said he Jeffery must have. I asked him if he communicated with someone named Jeffery that he guaranteed my card wouldn't be charged and he said "nope".
After two minutes of the most horrific treatment the manager hung up on me.
I called back and he says "your going to have to call back on a weekend" and hung up on me again.
So i don't even know who to reach out to to get my $150 back that they said they wouldn't take.
I asked for jefferys number and a owner and all I got was a hang up And a No.
I'm at a loss for words.
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