After an arduous parking quest, my family and I - Quinn's Almost by the Sea Kailua-Kona - Buy Reservations
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🤮 1/5 - After an arduous parking quest, my family and I
By 👻 @Stephen B., 03/03/2024 3:00 am
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After an arduous parking quest, my family and I enthusiastically entered the restaurant around 2PM on a Sunday. Luckily, we noticed that there was room for the seven of us but no one approached us. There was a gentleman sitting near the entrance who appeared to be an owner but nothing happened. We flagged a waitress and asked if we were expected to seat ourselves but she said, "no, lease wait for the hostess ". At that point, I noticed the hostess who was chatting amiably with a couple at a table, that she was apparently friends with. When she noticed that we were waiting, she turned her back and continued to chat without having to view us. The owner/manager was present the whole time and did not intervene. After 15 minutes, the hostess finally broke free and apologized but we apologized to her, pointing out that this was hideous service and we were leaving so they had missed out on a hefty tab and tip. Three of us are in food service, so certainly not spoiled, privileged customers, but service is the key element of our industry and this establishment, at which we had eaten before on multiple occasions, failed abysmally. No aloha, we won't be returning!
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