RUN. I usually give places the benefit of the doubt, but - Rainbow Room New York - Buy Reservations
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🤮 1/5 - RUN. I usually give places the benefit of the doubt, but
By 👻 @Jenny T., 05/12/2021 3:00 am
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RUN. I usually give places the benefit of the doubt, but the Rainbow Room was such an awful experience from start to finish that I had to share.Mother's day brunch reservation for 2:15pm was made a month in advance (April 16), confirmed via email that we would eat in the "rainbow room." Entire cost of the brunch was $161.10 per person, paid in advance, no refunds.----- THE WAITING ------ Our family STOOD FOR OVER AN HOUR in a CROWDED room with over 50 people, waiting for a table. NO COVID safety/social distancing was enforced.- My elderly mom has bad legs, but there were only about 5 chairs in the entire waiting space. She managed to find a seat after standing for the majority of the hour.- The process was mayhem. There was no time limit for dining, so it was VASTLY OVERBOOKED and reservations were running late. They said they would "call you" if your table opened up, but it was so crowded that it was impossible to hear if your time was called unless you were near the hostess.- After the hostess called our reservation time, we went up the elevator only to wait in a SECOND LINE for an ADDITIONAL 30 minutes right outside the restaurant. Everyone was starving and luckily there were some desserts that folks were able to scavenge and eat near the elevators.- After 1.5 hours of waiting, we didn't even get seated in the RAINBOW ROOM; instead we were given Bar SixtyFive. The Rainbow Room would've required an additional wait (for an unknown amount of time), and after waiting 1.5 hours for a late BRUNCH RESERVATION, we were fed up and decided to take the table.We were so upset by the long wait that we expected at least a good service. Sadly this couldn't have been further from the truth.----- THE SERVICE ------ The meal was family-style, but they gave us NO SERVING UTENSILS. Even before the pandemic, you wouldn't scoop a shared chicken pot pie with your own personally used utensils. We had to ask for serving utensils for each course.- The waiter would take our used utensils but not give us new ones, so sometimes it would be impossible to eat unless we hailed down someone.- Waiter barely came to check on us, so we needed to ask service from others.- Waiter never let us know that we could order coffee/tea with our dessert. We had to request it ourselves after seeing/smelling it at the other tables.- To-go boxes did not have matching lids, so we needed to request for rubber bands to make sure the containers would stay somewhat closed.----- THE FOOD -----It was average. I usually don't expect much from touristy places that pride themselves on the view.----- THE GOOD ------ Complimentary small bouquets of flowers in paper bags were offered- Complimentary champagne was served (upon request) for a few waiting outside the restaurant- Small desserts can be taken home (or in our case, eaten before the meal)We really wanted to love the Rainbow Room. We were having a joint engagement and Mother's day celebration with both sets of parents, eating together at a restaurant for the first time since the pandemic. My parents drove 2 hours just for this occasion, and we arrived at the Rainbow Room 15 minutes early to check in. If we were seated on time, we even would've been able to catch the view before it rained. It was so surprising that a renowned establishment would make these seemingly obvious management errors.I would have felt better about the experience if any of these were the case:- Established time limit for dining- Offer refunds, especially for terrible experience- Offer seats for long waits, especially for elderly parents on Mother's Day- Provide snacks/champagne/water for waiting guests without request- Enforce social distancing and keeping others from cutting the line- Attentive waiter and/or good service
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