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🤢 2/5 - Worst Stay in Singapore
By 👻 @sabresailer, 03/17/2023 3:00 am
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We booked the Jen Orchardway four months ago and arrived on the 10th March 23. We booked a panoramic Room based on reviews but mostly on description and photographs of the rooms and pool area. What a disappointment. Here is what they do not tell you. The hotel is located on the tenth floor of the building with the very basic entrance on the ground floor where looking confused you are directed by T shirt and jean clad staff direct you to the 10th floor. We had a bit of luggage but no offer was made (or asked) to assist. We made it to the 10th floor where at reception we were once again greeted by staff in jeans and green T shirts. (Very Casual) We were given keys to our Panoramic Room on the 13th Floor and no further assistance with our bags. Arrived at our room and almost cried on entry. Where was the Panoramic view, the only thing to be seen was the huge office window right opposite the main window and even worse on the other side was the recreation area for the office next door with people looking directly into your room and worse directly into our bathroom!!!. Both my wife and I were just gob-smacked. There was no panorama as advertised and it was just like being gold fish bowl. There was a tiny view over a park but mostly over the top of buildings. We immediately went back to reception fully believing a mistake had been made in our room that we had been given. The young lady stated we were indeed in a panoramic view room and it was the orientation of the room that was the issue. She then advised us how to solve the issue - Close the blinds and there was no more she could do - At that point in time my blood pressure went from 0 to 100 in no seconds flat. I had to walk away I was so angry. We had paid a premium for what was supposed to be one of the best rooms in the hotel to be told to shut our blinds to stop the privacy intrusion in our "Panoramic Room" If we could have (and I tried) to get another suitable room in another hotel we would have left immediately. I even tried to bring our flight forward which was also sold out. It did get worse, but in short we were able to change to a 15th floor room with slighly better privacy but curtains still needed to be shut in certain rooms. We had lounge access but on the third night on entering the lounge it was absolutly full with no seating. We left a tad angry. The following night we did get a seat but what is described as "chilling area was so noisy one could not hear yourself. A nearby family with young children let them run rampart with no staff making any attempt to stop this. We left. Can someone explain why I am paying a premium price for a almost non existent service. There is more which I wont go into including crowding with a large conference at the hotel as well. A detailed email to head of Shagrila is heading there way. This is no more than a 3 star hotel with a nice rooftop pool. Thank you Jen Shangila for really taking the shine off our holiday. This was to be the diamond in the crown of our overseas trip, instead it turned into the jester in the court. Dont be fooled by the lovely photos, they are well done but angled to get the best and no way show a true reflection of what you may get. I have posted photos of what you may get in a panoramic room
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