The hotel doesn't provide very good service in my opinion. - Red Rock Casino Resort and Spa Las Vegas - Trade Reservations
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Ranked #21 in Las Vegas's Best Hotels.
🤮 1/5 - The hotel doesn't provide very good service in my opinion.
By 👻 @Nate S., 03/11/2024 3:00 am
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I needed access to a computer, and the business center was supposedly "flooded," but I was told by one of the workers they were making renovations. Maybe it was flooded, but I heard conflicting stories. I then went to the concierge desk and pleaded to use any computer to access iCloud to brick my iPhone because somebody stole it from the bar, but was told it's the hotels policy not to allow guest to use any computer other than the ones in the business center. Then she told me "maybe you can go to the local library." Not sure how many local library Las Vegas has, but there wasn't one near Red Rocks. For the most part the staff seemed indifferent to the guests. I'm not sure if it's a post covid blah attitude that I've seen other places, but staff did not seem very interested in helping me or other guests in the interactions I witnessed. Since I didn't have a phone, I wasn't able to get a lyft or uber and there were no taxi cabs at the hotel. I asked the doorman if he could help me find a taxi and the only response was a shrug. He didn't even bother to say "no." It came off as disrespectful and indifferent. I was beginning to think it was just me, but I saw other people experience the same customer service. The hotel is nice and close to shopping and the minor league baseball team, as well as the Golden Knights training facility. I'll never return, but others may have had much better experiences than I did. I wouldn't recommend it to family or friends. I thought Vegas was about customer service, but this establishment was the opposite. It was almost as if it's the hotels policy to treat guests like they're a nuisance. On a positive note, the room was nice, and restaurants were good. I won't be returning.
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