*Sigh* this is an interesting one to write. - Restaurant Gordon Ramsay London - Buy Reservations
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🙂 4/5 - *Sigh* this is an interesting one to write.
By 👻 @Lucas B., 10/04/2023 3:00 am
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My wife and I love Chef Ramsay so much & he's one of the few celebrities for us that if we saw him we'd be starstruck. Unfortunately, I have to give the experience 3.5 stars out of 5, but I'll round it up to 4. We have been to many Michelin starred restaurants all over the world and what separates these restaurants is the service/experience, less so the food. The food here was outstanding, and ultimately saves it. The service, timing, and ambiance weren't. Don't get me wrong, the staff was extremely nice and attentive, but there were things that made the visit less than stellar. 1) Timing of the courses was quite inconsistent or delayed. I realize it can't always be perfect but when the first few courses are spaced out less than 5 minutes apart and then it takes 10-15 minutes before the main, you notice the gap. It was also a ~15 minute wait between them taking our last plates away and us receiving the check that we had to ask for. What was most disappointing was that when I'm at a restaurant of that caliber, the last thing I should be thinking is "where is the check so I can leave?" 2) The ambiance wasn't there. There was only one room for dining and it seemed like there was maybe one too many tables in there. Sitting down at my table I was about a foot away from the guy sitting at the next table and I can tell you every word of their conversation. They faced everyone towards the center of the dining room which I liked, but it was difficult to get out from the table to visit the restroom or avoid bumping the guy to my side at the other table. A small thing to complain about but again, when you're at a place like RGR you expect these smaller details to be taken care of. 3) Service felt frantic. They take the approach of "no one should have an empty glass" and "if you see an empty tray or unfolded napkin, take care of it" - a real collaborative mentality. They take it so far that it's a detriment to the service. I don't need my water glassed re-filled every time I sip it and I'd like consistency on who is serving me so I can build a rapport over the meal. Service also wasn't very crisp. It felt a little disjointed and like the staff was pretty green or had just started working together. After ~$750 spent for two, I expected more. I'm glad the food was bomb and we enjoyed every single bite, but they need to make some updates on service. If I'm the one dolling out stars - no chance based on last night I'm awarding more than 1.
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