Lovely setting but horrible service and food not as expected - Roof Garden at Pantechnicon London - Buy Reservations
Getting a Reservation at Roof Garden at Pantechnicon London for Today or Tomorrow is Easy!
Buy a verified reservation at Roof Garden at Pantechnicon London from someone who doesn't need theirs anymore.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
London's Best Restaurants that are most frequently booked by customers of Roof Garden at Pantechnicon London
🤢 2/5 - Lovely setting but horrible service and food not as expected
By 👻 @Eilef E, 06/12/2022 3:00 am
|
We had a fantastic dinner at their sister restaurant Sachi a few weeks ago and the server there recommended Sunday brunch at Roof Garden. The welcome was great from a smiley and welcoming hostess and we got a very nice table on the terrace - everything seems to be a copy of the good service at Sachi. We ordered starters and hot and cold drinks. Drinks were swiftly on the table but we had to wait for the starters, which was served first two, of which one we had not order, then one and a lot later the last one. We said we could keep the starter we had not order as it looked quite good. The server was ok with that, but just as my friend had taken a bit to taste, the person who later showed up to be the restaurant manager grabbed the plate and said 'You have not ordered this - this is for another table' and we saw he went there and placed the same dish that had been on our table in front of the other guest. Oysters were of good quality, but we had to ask twice to get some lime and tabasco which the guest wanted to add. Lamb croquettes were very dry and difficult to chew. The grilled asparagus were tasteless. We ordered the main courses and asked for more hot drinks. The used cups were not removed, nor were the used plates for the starters. Hot drinks were delivered, but no food. After a while we asked a server and at the same time one of the guests added a side to her order. After another long wait two of four main courses were served. We asked the server if they could clear the used plates and cups before serving the main courses, which they did, but this should of course been done before they came with the new dishes. None of us had cutlery to eat the main dishes and after asking two servers, we finally got cutlery. The waiting continued and after asking the servers three times the two remaining main courses were served. We reminded about the side dish ordered, but nothing happened. The Baked Eggs were more like a sweet tomato soup with two runny eggs in. Not a good taste combination. Maybe it should be served with a spoon as it was impossible to eat it with fork and knife. Scrambled Eggs & Cured Trout was reasonable good, though the trout had no falvour and too much of the brown meat close to the skin were served. Toasted Prawn Sando sounded so good that two of the guests ordered it. Unfortunately it was a big disappointment. It was thick, white pieces of white bread - had never been near a toaster - with a prawn spread overpowered with dill flavour. In general, very disappointing food. And the side dish one of the guests ordered had still not been served. My friend, who was the host for this lunch, went to speak with the restaurant manager. It showed up that the one who appeared as the restaurant manager was one of the servers we had already spoken to. He had a very arrogant attitude, showed little interest in our complaint, and said that it was not written in the menu that we would get all main courses served at the same time, so we could not complain about that. And they had 'Staff Issues' today, he said. Something that now seems to become the new, big excuse in all businesses. Of course if the restaurant did not have enough staff, they should work on reduced capacity, There was no apology, not a smile - just arrogance. And we did still not get the side dish ordered. We asked to pay - and after asking three different servers - including the manager - we finally got the bill. They had not charged for the side dish we never received, and they had removed the service charge - but they had charged £3.50 for tap water - though they called it something else. After another long wait, we finally managed to get someone to take the payment. It is such a shame that incompetent management makes this lovely looking restaurant a place to not recommend. My advice is : Stay away!!
0 Replys
0 Comments |
Be the first to Reply |