Terrible first impression - Royal China Club London - Buy Reservations
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🤢 2/5 - Terrible first impression
By 👻 @scootercats, 11/13/2023 3:00 am
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The women who initially 'greeted' me was incredibility rude. Firstly, she barked at me for being at the wrong reception desk (I mistakenly walked too far into the restaurant), then when I walked back to the correct area, she just stared at me a said ‘YES?’. I explained I had a reservation and gave me her my name, party number, etc and was told I didn’t have a booking and asked if I was sure I made the reservation at the Royal China Club and not Royal China. I assured her I made it at the Club and that I originally booked it for tomorrow, but then changed it to today and she again told me I wasn’t on the booking list, and I must be mistaken. I informed her that I wasn’t the one who was mistaken. She then rudely told me that there was a free table I could have despite not having a booking. After being seated and being offered a drink by a very kind waiter, she came over approximately 5 minutes later to tell me she found my reservation and apologised. I appreciated the gesture but by then was already upset due to her terrible behaviour and felt like leaving. My friend then arrived, so we stayed and ended up having a delicious lunch. The staff (other than the one above) were very attentive and kind, and the food was very good. The only reason for the two star was because of the awful behavior of the women at the reception (she was THAT bad).
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