Hotel room was decently nice. - Royalton Park Avenue New York - Trade Reservations
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😒 3/5 - Hotel room was decently nice.
By 👻 @Alexander Q., 11/21/2023 3:00 am
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They did try to upsell to a "larger" room as soon as we got there which was kind of annoying but my main issue is with parking. 1. They aren't clear how much parking is anywhere on their website. 2. The parking ticket clearly says to call 45 minutes ahead of leaving to get your car. I called 45 minutes ahead of checkout at 11:15, check out was at 12. At 12 we checked out and stood outside waiting for our car. We waited an hour and 30 minutes for my car to be brought to me. At about 1230 we were told it would be 5 minutes more, which I could clearly see on my app that my car had not been moved yet. They repeated the lie multiple times and then promised to credit our whole parking fee for our stay. We received the car at 1:30 PM. Today I got my bill and not only was the parking double what I found on their site they only credited me for one day. Kind of defeats the purpose of Valet since I couldve parked for cheaper and faster at a near by garage.
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