Careless and inattentive staff - Sant Ambroeus New York - Buy Reservations
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🤢 2/5 - Careless and inattentive staff
By 👻 @Tina, 09/17/2021 3:00 am
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I came for drinks with friends. We waited over 30 minutes for cocktails. We were given cake after staff realized we were waiting quite a while. After our drinks finally came out, the shots we ordered came as well. One whole shot was spilt on the table and on my pants and shoes as well as my boyfriend’s pants and shoes. Our server said sorry and walked away. We weren’t given anything to clean off with or get a replacement drink. Good thing I had napkins in my bag to clean the mess. We asked for water 3 times and never received water. After we received our drinks the door to get inside was locked. The bill was paid for upon ordering the drinks earlier in the evening which leads me to believe the carelessness was due to already being paid and not needing to be concerned about customer experience. $170 later for 5 drinks, 4 shots(because one spilt), wet pants and shoes, no water, and cockroaches roaming around outside isn’t the best experience. There wasn’t even a way to ask for partial refund or replaced drinks. This was a rip off and not worth a return visit.
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