Beautiful place but no so beautiful experience. - Savoy Palace Funchal - Trade Reservations
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- Any Room Type
- Any Superior Room
- Superior Ocean Room Balcony Ocean Views Combined Living (Bedroom)
- Discover Our Premium Ocean Room
- Superior Ocean Room Balcony Ocean Views Superior Ocean Room
- Concept Superior Ocean Room (1k Ac Wifi 1 Extra Bed Walk In)
- Any Suite
- Pool Ocean Suite Private Plunge Pool Comb. Living (Bedroom With)
- 2 En (Suite Bedrooms Panoramic View 2 En Suite Bedrooms W Pool)
- Superior Suite Balcony W Expansive Views Superior Suite Balcony
- Ocean Suite Balcony Expansive Ocean (City Views One Bedroom Suite)
- Ocean Suite (1k Ac Wifi Living Room Cabletv Safe Espresso Balcony)
- Any Standard Room
- Ocean Room Combined Living (Bedroom Balcony And Ocean View)
- Garden Room Garden View Balcony Or Access To Solarium Area
- Avenue Room Combined Living (Bedroom With Main Avenue Views)
- Any Residential Appartment
- One Bedroom Apartment
- Two Bedroom Apartment
- Any
- Extensive Views Of The Bay And City
- 1k (Ac Wifi Dining Area Espresso Balcony Private Plunge Pool)
- Any Premium Room
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Funchal's Best Hotels that are most frequently booked by customers of Savoy Palace Funchal
Ranked #22 in Funchal's Best Hotels.
🙂 4/5 - Beautiful place but no so beautiful experience.
By 👻 @Chantelle A, 03/18/2023 3:00 am
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I would firstly like to start off this review by saying that the hotel is absolutely stunning, close to amenities, has very high standards and there is lots to do and see. We had an ocean view room which was beautiful waking up in everyday. It is cleaned daily to perfection and the housekeeping staff do such an outstanding job I sincerely hope they are paid well. However the beauty of the hotel isn’t always enough. We did run in to some issues. Firstly we had an issue when we went to the Sky Pool. No where around the hotel, signage on different areas etc state that the Sky Pool is for premium guests only (only when we went looking on the website and in the last question of the FAQS did we find this) We went up and were handed towels, we went in the pool and lounged on the sun beds. We ordered some drinks and then they asked for our room number. About 5 minutes later the pool hand and someone else in a suit were stood a few feet away from us talking to eachother and then looking over at us. A further 10 minutes passed and still no drinks and now another person in a suit had turned up and all 3 of them were looking over and talking. At this point I realised something was up and this was confirmed when we were approached and asked for our room number again and then told that we couldn’t be in the area and that we needed to leave as weren’t premium guests. Being told to leave was not the problem. The problem was the fanfare around us. Why it took 2 people in suits and pool hand to ask us to leave is beyond me. For reference I’m 4”11 and know that it’s a horrible task asking someone to leave an area so I remained friendly and considerate of the staff. The hotel should ask upon arrival at the sky pool for your room number and let you know then and there it’s for premium guests or at least have some signage stating this. Other negatives we ran into included a limited half board menu. We were also told upon arrival that as part of our half board stay we only had access to the Pau De Lume restaurant but we actually had access to another restaurant and we only found this out on our last day. The water in the rooms is not free and is classed as using the mini bar so please bare that in mind. Finally whilst waiting for our transfer back the airport (we chose to sit outside and soak up the last of the sun) we were approached every 5 minutes by the concierge asking us where our transfer was and if they could call us a taxi. We explained that we had sat outside to enjoy the weather and that we think our transfer is running a little late. We definitely felt like they wanted us to move on and that we were making the place look untidy by there persistence on calling us a taxi. Our transfer was late picking us up and the poor gentleman was in such a tizz over picking us up late and repeatedly asked if the hotel had told us he was going to be late because he’d phoned ahead and told them. They didn’t tell us he’d phoned. The lack of communication between the concierge and reception team meant that we were made to feel very on edge and uncomfortable. Overall the hotel is beautiful and most of the staff are wonderful especially the restaurant staff but these negatives although just a few had a big impact on our stay and because of this we won’t be returning.
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