Terrible treatment of return customers with reservations - Scarpetta Las Vegas - Buy Reservations
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🤮 1/5 - Terrible treatment of return customers with reservations
By 👻 @Littlegto67, 09/14/2023 3:00 am
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I made a reservation in April after checking every day until the reservations were open for our trip in September. We loved this restaurant and went every year for my birthday and/ or our anniversary. We had these reservations for 5 months then I received a notice through email, two weeks before our trip, that my original reservation was canceled with no explanation as to why. I made a new reservation for the night prior to the first reservation, received confirmation and everything was good, I thought. Nope, a week later, one week before our trip, I received a voice-mail that the restaurant had been sold out for both nights but they'd be happy to change my reservation to another night. No. I planned my trip for months and months and had reservations confirmed and you sold it out from under me. Obviously they only care about the rich people who can buy the whole place for two nights and not the repeat customers who can only get there one time a year to celebrate. We weren't getting anything free and pay hundreds of dollars for dinner for two every visit and we tip very well. I have literally told hundreds of people on Facebook how great this restaurant is and have left glowing reviews on TripAdvisor before but, we won't be back. I'm disgusted by how rude it is to do this to customers.
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