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🤮 1/5 - Aweful
By 👻 @Revival, 02/25/2023 3:00 am
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We are regulars at the hotel (we are members) and tended to eat at the restaurant when staying. Previously noticed that the bar and restaurant service didn't match the hotel but it was not terrible. Then we stayed for my wife's recent birthday and decided to eat in the restaurant. Unfortunately the staff right from the beginning were surly We had to flag down the waitress to order drinks and she clearly wasn't happy when we did this. We then waited 20 mins for our drinks to arrive, the table who had entered just before us where already eating starters.. we then ordered but 45 mins later the meal hadn't arrived. When I asked the waitress she just shrugged... Anyway the bottom.line is we left and hour later without paying because the service deteriorated from there on in. It's a Shame because the hotel staff are great but as a member I was appalled the restaurant. Rude staff, low customer service standards all friends excuses for poor services.. after it had taken so long to serve our meal we just wanted our desert to arrive on time but it took another 40mins to bring my 8 year old sons ice cream out
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