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🤢 2/5 - Horrible service and rude waiter
By 👻 @Peter, 12/27/2023 3:00 am
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Extremely disappointing. Myself and family have dined at Shu a number of times over the years. The main reason we kept coming back was because of the location and the fact that they do have a standard menu in place during early afternoons. My recent experience was infuriating as the service was shambolic. After finishing the main course, the staff just ignored us. We had finished our cocktails and were just sat there waving our hands in the air trying to find out what was happening. Nothing for at least 30 minutes. When we finally got the aloof waiters attention, he was completely indifferent to the fact that we had not received our dessert. He could see our empty plates and glasses. No food or drink on the table. Service was so bad it felt deliberate. After I told the manager she offered to refund two cocktails - notably this was only offered after we complained to her, this was not offered while we were at our table complaining to the aloof waiter. Too little too late so I declined this pathetic offer. Turned our day out into a very unpleasant one. Will not return and nor will my family.
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