Great good, poor service - Six by Nico London - Buy Reservations
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🤢 2/5 - Great good, poor service
By 👻 @Shankar M, 08/10/2022 3:00 am
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The perfect experience dining out is the confluence of great food and great service. You want to indulge in delicious eating and be waited on during your time at the restaurant. Six by Nico passed the test on the former with flying colours, but the service left much to be desired. First the good: the food. We ate from the Hanoi menu which paid homage to some great Vietnamese tastes. We chose a couple of options from the vegetarian menu to go with the standard fare. You'd think that a six-course menu for £44 would mean small portions, but they were perfectly decent and would put some fine dining establishments to shame with their size. They were almost all great with a full spectrum of flavours and tastes throughout the courses. We loved the mushroom broth so much and asked the server how it was done, only to be offered the recipe! The food was fantastic and we would love to do it all again when the next menu change comes up. Unfortunately, the service was far from fantastic. We were led to our table but did not see another person at our table for more than ten minutes -- no one to ask about water or drinks, no one to ask if we had any questions about the menu; just no one. When our server did finally show up, she mumbled through an apology and offered us prosecco (on the house) as a mea culpa. We did appreciate the gesture but it felt like they were trying to buy off their mistake. To be clear, the restaurant was far from full and while busy, we've eaten at far busier places with far better service. Because my wife and I had some dietary restrictions, we had to combine options between the regular and vegetarian menus. This caused much confusion and almost resulted in us not getting the right food. As we went through the night, there seemed to be poor communication between the servers. One would be at our table trying to explain and pour us a glass of wine; another would show up at our table with a dish and try to talk over the first one. It was all a bit distracting. Of server also struck up a conversation with the table next to us. It's always nice when that happens, but she got quite into it and neglected the fact that it intruded on our evening. She had also blocked our path out of the table making it quite difficult to head off to the bathroom. We made our way to the end of the menu (which was mentioned above, we enjoyed thoroughly). After we turned down the usual offer of coffee, we expected the bill to show up. We had plenty to talk about so we didn't think much of it. But 15 minutes of waiting saw no one appear at our table (much like how our meal began). The friendliness and attention our server showed to the table next to us was not at all present when our bill was needed. Ultimately, we gave up and walked to the front of the restaurant and asked to pay the bill. A quick-thinking server suggested that they were just on the way over with the bill, but of course the damage was done by then. We were celebrating a special night as it was my wife's birthday (something the restaurant knew about). We don't demand it, but you'd think in such a situation we'd see plenty of extra attention. We got none of it. We'd love to go back for the food, but after a service experience like that, we just can't imagine it happening.
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