This would have been a 5 star review. - SLS Brickell Miami - Trade Reservations
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😒 3/5 - This would have been a 5 star review.
By 👻 @Yuri V., 12/14/2022 3:00 am
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It just goes to show that one small incident can create a bad impression. The hotel used to be owned by Sam Nazarian's group, but was sold to a big company. It is boutique city hotel with virtually no ocean views but a nice vibe similar to W and Mondrian. In my view it is more cool. The suites are nice and have funky features such as mirrors over the bed, funky carpets. There is some strange stuff : no room service or turn down service after 5 pm. The issue that I had was that apparently the manager on duty, a man by the name of Casado, had the personality of an IRS agent. It alway boggles me why people with atrocious personalities end up in hospitality. It's a mystery. He was polite but was reading from a rigid, cold script. Unyielding and awkward, he had no ability to make a joke or de-escalate. I would suggest that a small issue can become upsetting to guests when they encounter an obtuse robot. Sadly, many Zombies get promoted just because they show up and don't get in trouble. Not taking any risks is often rewarded. I don't think I will stay here again. It's a shame.
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