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2 Reviews
0 Replys |
The customer's experience is the least of their concern.
My niece reserved a table at Sola for 4 before flying in to Paris from NY. When she arrived she asked the hostess if they could add one chair as we were going to be 5 and there began the drama. No can do, not one extra chair available in the entire restaurant, she suggested that either one or two people eat at the bar. When my niece explained the point was to be together, hostess went to ask the Chef and the only solution was to put a bar stool at the table! This meant the 5th person’s knees were at table level, awkward! We decided to suck it in and make the best of the food and being together. The whole experience is Omakase, a French Japanese mix. You are served, not told what you are having, you guess the ingredients after tasting, then you are given an elaborate tale of the ingredients of each mouthful. Presentation was nice but not one mouthful was exceptional. Not once but twice they ran out of the saké bottle we were drinking, they also took away our bottle after serving us so we could not see what they did with it. We all agreed we were not served the entire second bottle, smh! The lady at the table behind us also had a bad experience, as she got accidentally elbowed twice by the person sitting on the bar stool. When she was paying her bill she complained to the waitress about it, and instead of appologizing, the waitress said “well they had reserved a table for 4 but they were 5 people” !! I couldn’t believe my ears, this wasn’t either customer’s fault, we were paying customers (@ 220€/person at our table with saké and teas) and should have been treated and accommodated accordingly. This Japanese chef and his staff, have “dépassé le maitre” in bad french service! Far from their description on their website of “filling the magical place that is Sola with positive energy”. Never again, Paris has many better places to experience.
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Superb experience. Great creative food, great atmosphere in downstairs Japanese room, friendly service. Highly recommended.
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