EXAMPLE OF HOW TO NOT TREAT A CUSTOMER - Someburros Tempe - Buy Reservations
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🤮 1/5 - EXAMPLE OF HOW TO NOT TREAT A CUSTOMER
By 👻 @Julie P, 06/19/2020 3:00 am
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Until tonight I was a very strong advocate of this business. I was a rewards member, I liked their food, and I even tolerated their poorly designed app for on-line ordering. Until tonight. Let me explain HOW TO NOT TREAT A CUSTOMER. 1) Don't require people that do use your very user un-friendly app also to find that the information provided on it is unreliable. e.g., when I place an order and am told that I should pick it up in 20 to 25 minutes - actually mean 20 to 25 minutes. 2) When a person pulls up to your pick-up window at the exact time that your app tells them to, don't tell them they are just finishing your order, and it will be just a minute. 3) Don't come back 10 minutes later to that same window and tell you that they are STILL WORKING ON THE ORDER and that you need to pull around the building so that they can help the other people behind you because their orders "might already be ready." This is the same as saying, "HEY SEE THOSE OTHER PEOPLE? YEAH, THEY ARE MORE IMPORTANT THAN YOU, SO I NEED YOU TO MOVE SO I CAN HELP THEM FIRST." 4) Don't make that person that has driven around the building to get back in the pick-up window line now wait another 10+ minutes so that the customers behind them originally can now wait for their orders to be completed. WHY DIDN'T YOU MAKE THEM DRIVE AROUND THE BUILDING? 5) Don't ever expect a person that has had their order time more than doubled from the estimate given by your ordering system, sat in your pick-up line twice, and be treated as though their patronage doesn't matter is not going to tell every single person they know (and then some) how you service SUCKS. No one should have to work this hard to get your food, so neither myself, my family, nor my friends will EVER GIVE YOU OR YOUR BUSINESS ANOTHER DIME. And I will tell anyone who will listen why they should go elsewhere. Pretty sad because I really, really liked you...
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