Horrible service/ Chef/Host/Waitress/Poor Management - Sugar Factory - Foxwoods Mashantucket - Buy Reservations
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Ledyard's Best Restaurants that are most frequently booked by customers of Sugar Factory - Foxwoods Mashantucket
Ranked #20 in Ledyard's Best Restaurants.
🤮 1/5 - Horrible service/ Chef/Host/Waitress/Poor Management
By 👻 @SuaveWinter26, 10/01/2023 11:31 am
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Horrible staff. Not a family friendly environment at all. They have a dangerous and nasty attitude. being busy is not an excuse to treat people this bad. We just had the most absolutely horrific experience we have ever had ever in our lives. Started right from the beginning. We were out trying to celebrate our kids birthday that we actually share with and were just kicked out for having a complain on a burnt food. Our child has special needs and did not want to eat a charred piece bread so we were ignored until a lady just showed up and kicked us out. The waiter and front host were aggressive From the start. It was so sad to see having special needs kids in the mix, we could not even get a word out. We didn't get seated properly from the beginning despite that we had a reservation because they wanted us to take the baby out of a car seat. Mind you, a carrrrrrr seat! We were completely mistreated when we complained to the point that they burned our food and refused to come back. starving us.. Then we finally found out that the reason noone returned to our table was because we were being marked as unwelcomed and they kicked us out. FOR COMPLAINING ABOUT NOT GETTING SERVICE OR THAT THE FOOD WAS BURNT. At the end I asked for clarification and was screamed out by a manager Shavawn?? Who has a scary level of unchecked power to the point that she kept repeating that she did not need tO explain anything or give us any reason at all. REFUSED TO GIVE US A REASON FOR KICKING US OUT OR WHY?? SHE ACTUALLY tripled up on the bad horrific experience. Completely unprofessional the chef was upset and came out to voice that he was offended when we sent the bread back. NOT CARING ABSOLUTELY ONE BIT OF OUR AUTISTIC CHILD & our birthday. Yikes !! Real mismanagement at its best and corporate needs to get involved. Trust me when we say this is scarily unacceptable in so many levels. WE ARE COMPLETELY MARKED FOR THE REST OF OUR LIVES FYI.. dates and family are everything forever. I truly beg that they do something about this. I felt like being kicked in the face while others held ours hands behind our backs. I get it it's Saturday or Sunday but if you cannot have any human care in the world than please shut down. #Chanel7CT
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