Poor start to our experience at Sugar Factory located - Sugar Factory - Foxwoods Mashantucket - Buy Reservations
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🤮 1/5 - Poor start to our experience at Sugar Factory located
By 👻 @Jamie P., 01/29/2023 3:00 am
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Poor start to our experience at Sugar Factory located within the Foxwoods Resort Casino. We made a reservation at Sugar Factory for 6:30pm on 1/28/23. On their website it clearly states that you have a 15 minute window after your reserved time to arrive. We arrived within the 15 minute window and approached the host podium. There was people in front of us, and once we were able to speak to the host with the red braids and give her our name, she told us that they had cancelled our reservation. When we explained that we were aware of what the website stated and that we had arrived within that time, she offered absolutely no help or reconciliation, was insanely rude, and told us our only options were to stand at the bar and wait for a seat there or go to the back of the extremely long "walk in" line. We were able to find a spot at the bar, thankfully and the bartenders gave amazing service! The manager in the yellow plaid jumpsuit was also very pleasant. We've been to Sugar Factory in the past, and have always had good experiences before this one. I've worked in the restaurant industry for almost 10 years now, and would never speak to a customer the way this woman spoke to us. In all honesty, I feel we were discriminated do to our age and physical appearance. I'm beyond disappointed Sugar Factory, and never would have imagined this type of treatment. Hire pleasant people who provide a pleasant dining experience.
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