Disappointed - SupperClub Marbella - Buy Reservations
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🤮 1/5 - Disappointed
By 👻 @JACQUELINE T, 11/27/2022 3:00 am
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reservation on 24th at 8.00pm in your supper club. We enjoyed the surroundings and show and the service. but unfortunately, I must complain about several other issues, firstly on arrival we were offered a glass of Cava by your waitress, only to find out when we got our bill that we were charged for pol Rodger champagne at €24 a glass, if we had been offered this we would have selected something different, having purchased two glasses of wine in your plaza bar whilst waiting for the supper club to open, we would have ordered 2 further glass of that, secondly the supper club is a closed room and multiple guests were smoking, as non smokers we are sensitive to smoke, and we understood that it was illegal to smoke in Spain unless it was in an open space , the supper club building is not, lastly my husband ordered a steak, half of it was cooked to his specification of medium rare, but the other half was raw, and was not expected in a restaurant the calibre of punta Romano. We did discuss all these issues with the waitress, and although we weren’t charged for the steak, the drinks and smoking issues were not resolved to our satisfaction. We were told that cava was not available although this was what the waitress offered us, and the restaurant was a terrace which is why smoking was permitted, I can see why smoking would be permitted in the Plaza , but cannot understand how it can be allowed in the supper club which is not an open space. We have stayed at your hotel previously, and attended two New Year’s Eve party’s, and have always been happy with the food and accommodation. This was a 40th anniversary celebration for us, and sadly we felt let down. I look forward to your reply
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