This is like my fourth time at this venue in the last three - Suyo Gastrofusion - Buy Reservations
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🤢 2/5 - This is like my fourth time at this venue in the last three
By 👻 @Ellie P., 12/15/2022 3:00 am
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This is like my fourth time at this venue in the last three years. If I were to review this place on decor and ambiance, I would have given it 5+. The food wasn't good, but the chef could have had an off. Now the server - Ana G...leaves a lot to be desired. If bad service were a person - Ana is that person. I thought long and hard before coming on Yelp to leave a bad review. I attempted to call the restaurant a few times to speak to a manager about my experience, but no one picks up the phone and you're instructed to leave a voice mail. So Ana, you can thank your place of employment for not picking up the phone, because what I had plan to do over the phone, now I have chosen to do publicly. Suyo if you have an employee that DOES NOT have your best interest in mind Ana is that employee. You would think that a food server would be amped to suggest drinks or meals to their patrons. I tried very hard to stay neutral and not let my gut feeling set in after our initial encounter with this server. What I thought was friendly banter due to a slight little mistake that she made, that I didn't correct her on, was just the beginning of not only poor service but of complete unprofessionalism.The other servers/assistance were very nice, from the gracious. young woman serving us water to the two gentlemen that served us our food and collected our plates. When I reported to one of the gentlemen that I wish to return a drink that I didn't like and wish to order another one, about 10 minutes later after making this known, Ana walks by our table ,looks at us, and doesn't ask if we needed anything else or if things our going well with our meals. I had to place the drink that I didn't like at the edge of the table so that someone would realize that I didn't want the drink. Ana did come back politely and took my order for the new drink and things were looking up but that tense tone was already in motion. When our food arrived the disappointment just continue to escalate. The chef maybe had an off day. The food was old particularly the tostones. Not once did Ana stop by to ask if we were satisfied with the food. But here comes the highlight to the review. Our checks were sent to the table by the bus boy. Ana should be very happy that the 18% gratuity was already included on the bill. Not that we wouldn't include a tip no matter how poor the service was. Especially when everyone that we encountered aside from Ana was very nice and courteous, however, she lost out of would could have ranged anywhere from 25 to 30% tip because of her lack of professionalism. She was very quick to come back to the table to pick up that payment, but she didn't even say thank you or hope you come back. Had the food been disappointing but we would of had a good experience with the service, then I would say hey it can happen, and I would have gone back to the restaurant. After this experience, I won't ever return, and definitely not recommend this place because of the experience with Ana. Her behavior was worse than the mediocre drinks and bad food that we all ate. The food of every single person in my party was BAD!
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