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27 Reviews
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Amazing Service
I stayed here with my daughter as a treat ahead of her wedding at Easter. We also went to Twickenham to watch the rugby. From the moment we entered the hotel we were treated like VIP's with an incredible attention to detail and a service standard I have only experienced in the far east and certainly never in London. In addition to significant room upgrades they had arranged champagne and strawberries in each of our bedrooms as well as framed photos of us and official England rugby shirts, scarves and hats! Every single member of staff was so friendly and well trained with the answer always being "yes"! We dined at Heston's Dinner which was a similarly great experience. Even as we left the hotel on Sunday afternoon, the gentlemen on the door asked us if we had enjoyed the rugby yesterday and wished my daughter a lovely wedding - how did he remember!! I would highly recommend this hotel and will definitely be staying here again.
Be the first to ReplyNone
The stay was nice, I am not so sure that price/service relationship is adequate but if one wants to stay in the centre of London it is probably the price you have to pay. I was so surprised that you cannot pay digitally with your phone, would have appreciated for the bar to stay open longer and a toilet brush would have been really great. On the other hand I have to say that the bed was really comfortable.
Be the first to ReplyHighly recommended
Spotless. The Mandarin Oriental never fails to take care of even the smallest detail. I received a call prior to my stay from the front desk to check my preferences and likes so that I look forward to staying at the Mandarin Oriental again.
Be the first to ReplyMoments of delight in the best hotel in London ♥️
The magnificent hotel speaks for itself, however, what makes this hotel unique is the staff. An amazing guest experience team who prepared beautiful details for my birthday. Thank you Joy for giving us the warmest welcome, Patrick for making our afternoon tea an unforgettable experience; and Mihai, for taking care of us every morning at breakfast with the best of smiles. Hopefully come back soon!
Be the first to ReplyAbsolutely brilliant weekend stay
Amazing Reception team and wonderful rooms. thank you for looking after us so well! The reception team is outstanding and please try the Sunday Brunch at The Aubrey. amazing Food and service. Well done team MO London!
Be the first to ReplyIt’s all about the staff
Not only is this a beautiful hotel adjacent to Hyde Park and next door to Knightsbridge. It has the best staff I have ever had the pleasure to work with. As a party stylist I have worked setting and styling parties in every 5 star London Hotel. Today we set up in The Carlyle Room which is a gorgeous venue within The Mandarin Oriental. Mark who was a member of staff working in The Carlyle Room today gets my vote as best hotel ambassador in London. He was beyond helpful and nothing was too much trouble. His sunny personality kept the vibe up on a very early and cold Sunday morning. Thank you Mark.
Be the first to ReplySimply wonderful experience from start to finish
We stayed at the Mandarin Oriental Hyde Park for our wedding and had our wedding breakfast at Dinner by Heston (private dining). From start to finish the hotel and staff were amazing. It was seamless end to end. The staff showed genuine friendliness and kindness. Our room was so luxurious with so many little touches. Simply fabulous!!
Be the first to ReplyNone
I’ve been to many hotels due to the nature of my business. One of the hotels where I have had my best experience with everything is Mandarin Oriental Hyde Park in London. I have been there for my vacations with my family several times; the last was in July 2022. During all the stays I’ve had in MO, the service was exceptional. There was certainly no issue that was not addressed timely and with satisfactory results. The hotel staff was terrific, friendly, and very professional. We were impressed with how the hotel staff anticipated our needs. The rooms are clean and super comfortable. Thank you again for everything.
Be the first to ReplyAmazing service
If you go here - ask for Claire or Giuseppe!!! We went in for drinks and they both were the most friendly ever! We are American in London and they made us feel so welcome and offered the best service of our entire two month trip through Europe. Claire made a special effort to make us feel particularly comfortable and Giuseppe made us the most amazing cocktails and educated us so that we tried half of the menu - no regrets!! I will definitely visit again. HIGHLY recommend.
Be the first to ReplyMandarin Oriental, Hyde Park, London
We had booked MO in Milan for the week but unfortunately due to plane cancellations we had to cancel at such a late stage.. So having visited MO Hyde Park before we decided to book a few days to replace the break. From the moment we arrived the welcome and service was superb. We were instantly recognised and named from previous visits. The doorman could not have been more welcoming and helpful throughout our stay. Reception was prompt and very polite. The breakfast team were so polite, attentive and warming. We enjoyed using The Rosebery, Mandarin Bar and the Gym facilities and nothing was too much trouble in all areas and the level and choice of food and drinks were excellent.. thank you for such a lovely stay.
Be the first to ReplyAfternoon tea
This was a really stunning afternoon tea, relaxed great options as you would expect cater for all dietary requirements!! the sandwich selection was nice and unique. Amazing rose jam, as one of the options - we are returning just to have that! the teas where wonderful a really great selection of fruit teas of the highest quality. Service was attentive but not over bearing, really enjoyable and great advice on teas well done MO!! the only disappointment and its a tiny minor thing is that tea on the other side (hyde park views) would have made this really nice.
Be the first to ReplyBeauty technician
Great hotel! They make you feel like royalty! Corina and Franchisca were really helpful, Everybody is really nice, beds are really comfortable, Super clean, turndown service is great, everyday they leave A nice gift for your beauty, handcream is the best ❤️ I really recommend this beautiful hotel Thank you
Be the first to ReplyGreat 5-star hotel
Mandarin Oriental London was a good surprise. Some of the public areas are really old school but the room was bright and airy with all expected amenities. We stayed 2 nights in a Mandarin room facing the street. Noise is not an issue after 11pm when the area gets quiet. Bathroom was better than what is indicated on the website: had a shower + a bathtub in a wet area, while I thought we would have a shower only. Bed is extra comfortable. Breakfast is ok, yet french pastries are a disaster. How is it possible in London not to find a proper baker? ;) It was the only drawback and next time we'll have in-room breakfast as the buffet is not really worth going down. The inox pool is gorgeous. we stayed for more than an hour without seing any other guests. And Tube station right accross the entrance is very convenient to travel around.
Be the first to ReplyFantastic treat
The hotel is stunning and the staff excellent. We loved our beautiful rooms. We enjoyed sipping champagne in the bar and were spoilt with the choice at breakfast with a great view over the park. We loved the location , ideal for shopping around the best shops. Lots of great restaurants in the area too. An absolutely fabulous birthday treat !
Be the first to ReplyBeautiful
Beautiful hotel. Loved everything. Fabulous service. Great bar. Beautiful room. Tough crowd when you try to bring friends into the bar. But when management is involved, it got better.
Be the first to ReplyAmazing Experience From Start to Finish
Stayed at the Mandarin Oriental in Hyde Park London and everyone of the staff exhibited client service we all used to get years ago. They were personable, catered to you with a smile and were very personable. The hotel was pristine and extremely enjoyable.
Be the first to ReplyOutstanding Hotel
This Hotel, nicely situated near Hyde Park, has well-appointed rooms with all of the amenities. The service is outstanding--among the best of any Five Star property at which we have stayed. The concierge worked overtime to help us with two complicated issues.
Be the first to ReplyFabulous hotel, extraordinary staff
I used to stay at the Basil Street Hotel back when I was younger. Unfortunately, that hotel closed over a decade ago, and I was looking for a new London base to make memories with my family. After doing extensive research, I decided on the Mandarin Oriental London. I am so happy that I made that choice.
First of all, when you arrive you are greeted by the kindest and funniest doormen in London, they really made our trip memorable. The staff at the Mandarin are what sets this hotel apart from the rest. Everyone is incredibly kind and helpful. Marco in the reception area checked us in. When we requested a specific extension cord for our room that the hotel was unable to provide, one was magically delivered to our room the next morning. It's a level of service that is unsurpassed, and such a pleasure to experience.
The hotel itself is fabulous. When you walk in you are immersed in a lovely floral bouquet, there are literally thousands of fresh flowers throughout the lobby and reception areas. The rooms are very nice and spacious by European standards. We had two connecting rooms that looked out over Knightsbridge, the views were fantastic. There was some street noise, but it was bearable and we did not have any trouble sleeping. The only thing I would mention to people booking this hotel is that if you like taking baths, you will want to request a room with a bathtub. We had two rooms and both had large marble showers, but no bathtub.
We tried several different meals off the room service menu and everything was delicious. I am now officially in withdrawal from their amazing french press coffee and green goddess smoothies. I really do believe there is no lovelier spot to enjoy breakfast than the dinning room overlooking Hyde Park (which serves as the dinner by Heston Blumenthal restaurant at night). Absolutely majestic, panoramic views of the park.
Our family also really enjoyed the beautiful swimming pool in the lower level of the spa. Most days we had the pool entirely to ourselves. I never had the chance to try out the spa, but it looked very peaceful and relaxing.
If you are looking for a gorgeous, centrally located hotel in London where you will be treated like gold, I can not recommend this hotel highly enough. The attention to detail and the kindness of the entire staff really make the Mandarin Oriental London shine. Needless to say, we will be back.
None
I did not like the pillows, the temperature of the hot water was not hot enough, I did not like breakfast at all and I hated the dinner experience at Heston Blumenthal. It felt exactly like breakfast, they did not even put a tablecloth on the wooden tables. Our room was right next to a service room and I could hear all the time the employees of the hotel entering that space, taking out bottles etc. Except for the location, I would not recommend this hotel. It is overpriced for the offered services.
Be the first to ReplyNone
We have stayed at the hotel a few times and it is always a treat. We love it! Everything is perfect. The service is out of this world, attention to detail is world class. venue is good, We loved using the gym and in general nothing is a problem!
Be the first to ReplyEnergetic & Refined 5-Star Luxury Hotel
An energetic vibe permeates the public spaces of this hotel.
The afternoon tea features fashionable parties at the tables. Evenings find smart couples and friends enjoying drinks in the lounge and restaurant. People watching is fascinating as travelers from around the world come and go. Breakfast overlooks Hyde Park. The crowd is a mix of business meetings, well-dressed world travelers, and families preparing to explore the city.
Many of the city’s other five star properties have similar facilities but have a more mundane crowd. The Mandarin has a special vibe.
The rooms are, naturally, secluded. They are quite spacious for London. They are well appointed with everything an international traveler could need.
Housekeeping is thorough but unobtrusive.
The spa is excellent. The exercise area is small but with everything you need to maintain a workout program. There is also a heated indoor pool suitable for laps.
Afternoon tea is special even for London.
The location is perfect for exploring the city.
Hot chocolate at the MO
I was on a flying visit to London and whilst shopping in Knightsbridge i decided to "check out" the MO -my first ever MO experience was over 40 years ago at the Bangkok MO which along with it's sister hotel the MO in Hong Kong were consistently regarded as the top two hotels in the world.
Anyway, i digress -I popped into the Rosebery room where lots of guests were enjoying the traditional afternoon tea but as i was on my own i just opted for some heart warming hot chocolate.
Service and the hot chocolate were both excellent -next time i just might decide to stay over......
Outstanding spa experience, superb service and delightful afternoon tea
I enjoyed 3 hours worth of pampering in the spa by an incredibly well trained therapist Sabah. She listened attentively and adapted my treatments to exactly my unique needs and my well-being requirements. I’d honestly give her 100% positive feedback. I left feeling like I’d been on holiday for a week. Prior to the perfect treatments I enjoyed 45 mins in the well equipped and perfectly sized female spa- thermal spa, steam with crystals, sauna and experience shower. The receptionists also made you feel welcome and relaxed.
The afternoon tea was superb. I couldn’t fault it. Delicious, perfectly sized and very good variety. The tea selection was impressive too. I loved the “Aubrey” room and the tables were well spaced offering privacy and exclusivity.
This is a wonderful hotel.
Relaxing 4 days away...!!
Guys, had a very relaxing 4 days away recently with my wife @ the Mandarin - everything was 1st class, service, food, Spa, and everyone who looked after us could not do enough to help whilst on our stay with a friendly whilst professional demeaner.
A far cry from my old favourite the Savoy that we stopped at for a long weekend later last year where being totally honest it was polar opposites.
Mandarin - you are now my NEW favourite - take care guys. Tim & Mandy Armitage
Not my first and not my last
Extremely friendly and professional staff. From the time you get out of your car in front of the hotel, you will be received with professional and very friendly staff till the time you leave.
Great location next to high end shopping street and Hyde park.