AppointmentTrader FAQ - The Broadmoor Fort Carson - Trade Reservations
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The Broadmoor Fort Carson Reviews from The Last Year
Top notch, in every way!
Staying at The Broadmoor, is an experience like no other. Amazingly, everything was more than perfect. Beautiful property, beautiful spacious room, very attentive and friendly service, wonderful meals, in all of the 9 restaurants.There are many activities available right on the property. We stayed 5 nights. There is no need to leave the resort. Everything is right, on site. We love the fitness classes. The falconry experience, was our favorite. One of the 4 hotel managers, Alan, gave us a brief overview of this fabulous hotel, telling us that he started as a bellman , many years ago. He has loved working here, ever since. Later in our room, we found a beautiful book, about the Broadmoor history, waiting for us. A gift from Alan. We came as part of a corporate incentive trip, and plan to return as a couple. They have many special events, year round. Alan gave us lots of ideas, for return trips. One of his favorites, is the jazz weekend in April. We are hoping for a return visit, very soon! Thank you, to The Broadmoor, for a perfect 5 night vacation!
Very expensive- not true service. Very "mercenary"
The resort is breathtakingly beautiful! The service is not what I would expect for $350 per night. They charge a ADDITIONAL $42 per day "resort fee" which I don't know WHAT that was for. There are additional fees for everything....for 1 bottle of wine and a small snack and it was $200!!!! and it was not an expensive wine. We were kicked out of the hot tub because the "pool area closes at 7 pm" ....are you freaking kidding me???? What difference does it make? Serve your customers!!!! There isn't a lifeguard anyway, so what difference does it make? I won't be staying here again. The valet parking is $45 per night and the self park is $15 per night. The electricity went off and they were ill-prepared for it. My friend was stuck in the elevator for over an hour and they did very little to help. I don't know if they provided anything to the conference for the inconvenience of the the power being out for over 4 hours. For the amount of money we spent, it was very disappointing. I will stay elsewhere in the future.
Poor communications- expect a runaround
This property has TERRIBLE ability to communicate starting with the ability to speak and understand English. Technically the people on the phone speak English but with very difficult to understand accents. Tried to make brunch reservations for Mother’s Day and was told I could not make reservations without a room reservation confirmation, which I intended to get. They passed me through to concierge who passed me to reservations. I reserved 2 rooms with no problems then got transferred to concierge. When I asked about brunch reservations now that I had hotel confirmation I was placed on hold while they checked. After about 5 minutes I was told that they would have to check and could not guarantee a reservation at this time. I told them that the reason I was staying at the hotel was for the brunch and that I would cancel hotel reservation if I could not get brunch. They said they would get back to me as soon as they could. I asked how long that might be and they said they would try to make it in 24 hours but again no guarantee. What kind of service is this for a “top rated” property? I get better service from a Quality Inn and I CERTAINLY get better service from top rated properties like The Jefferson, The Greenbriar, Monarch Beach Resort, etc. I was ready to spend $3,000 for one night (2 rooms) and brunch but after getting the runaround decided to cancel. I called the reservation desk and got a very pleasant English speaking person. When I told her I wanted to cancel she asked why. When I explained the situation she did everything she could to try to talk me out of cancelling. She wanted to transfer me to all kind of people…here come the transfers. I finally INSISTED that she cancel the reservations she finally did. We will stay at the Four Seasons in Denver and eat their brunch. It is basically the same menu and considerably cheaper!
Complete Bust. Not a "Luxury Resort" by any measure.
Our beds were far too firm. None of us slept well during our stay. There was a strange large opening between the bathroom and the sleeping area with closing shutters in-between that let light through. If you get up earlier than anyone else and want to shower and get ready without waking everyone else, forget it. The threshold between the bath and the rest of the room was raised and then downhill so it's a dangerous in the dark. The rest of the room was nothing to write home about. Certainly not what I would expect from a "luxury" resort. There is a $40/day "resort" fee and a $40/valet fee. If you want to park yourself, it's still $30/day. The restaurant prices are outrageous (especially the alcohol) and the quality of the meals in no way supports the cost (we ate on site every night). Our best meal was at the Ristorante Del Lago. The hotel charges a 20% service charge at the restaurants regardless of the quality of service. We ate one night at "Play" and bowled after our meal. The bowling was included on the meal bill and we were charged a 20% service charge for the bowling also. I guess even if you bowl, drink nothing and eat nothing, they would still charge you 20% over the bowling cost. The other "cafes" that aren't restaurants charge a 10% service fee for merely taking your money and possibly handing you something. I called to schedule fishing at the "Fish House" two weeks out. They didn't know if the pond/lake would be still frozen over. Called again one week out, same story. When we were there, the ponds/lakes were not frozen over. We tried to schedule fishing on two different days during our stay. We did not receive a call back the first time and the second time were told that they sent texts/emails out to potential persons to do this activity with us then never heard back again. Strike one on the amenities. Tried to schedule tennis twice. The courts were to be occupied by a "camp" no availability to resort guests. Strike two on the resort amenities. The indoor pool is small and "okay" but there is one tiny hot tub for use by the entire complex. Ridiculous. Strike three on the resort amenities. What am I even paying the $40/day "resort fee" for? We had pre scheduled and paid for the Broadmoor Cog Railway trip to the top of Pikes Peak. It was cancelled due to weather. Not really their fault but still a really bummer that added to our stay being a real bust in every way. I've stayed at a lot of luxury resorts and hotel and I can tell you I was completely underwhelmed and don't consider The Broadmoor in the same category as any of them.
2024 and it's BAD. Spend your money elsewhere
Very beautiful location. Horribly rude staff. You will be nickle and dimed from arrival to departure. Food is overpriced and of low quality. This hotel has an US vs You mentality. Will not spend 1 cent at this place. And its a shame. There are a couple of good employees, but management needs a new face. old ways for old thinkers. Be better
Best place to visit on planet earth!
It's hard to even say this but this was the nicest resort that I have been to inside and outside the country. The experience was just outstanding! Up the hill will make your oxygen level drop a bit but it was completely worth it. the pools, the spa, the interior was just prestigious.
Glad we tried it-- but
My husband and I went the day after Christmas for two nights. Check in was smooth and we were assigned the South tower . The rooms are updated in the South tower. Our view was the parking lot unfortunately, even though we asked for a room with a view. The room was very nice, small hallway to the door prevented noise except for the slamming doors. Bathroom was nice. Beds comfy. We called down for ice and waters and they brought them right away. Great service. The resort was packed with kids running around and the indoor pool was a madhouse. Lots of kids on break from school, so it was crazy. We were only able to get reservations at two of the restaurants due to overcrowding. You are not allowed to have even a pizza delivered and if you want, say a pizza , you must walk all around the lake to get to get it at the Italian restaurant which had no reservations available. The food is super pricey-- delicious of course-- but prepare yourself for at least $100 to $150 for two -- no drinks even-- per meal. Do Not order room service!! The first night we were told it was a three hour , yes a three hour wait for food.. how crazy!!-- next night, we tried again . It took 45 min. We ordered one quesadilla, a pop and a beer it was over 60.00 dollars.. they tack on a 24% charge and an additional $6.00 charge for delivery-- so ridiculous. All restaurants automatically tack on 20% for tip no matter what-- just be aware. I think for one night just to experience this place is ok... anything over that you will pay, pay, pay!! The bowling alley costs $75.00 per lane -- only 3 or 4 lanes and of course zero reservations available. It may be best to go off season and prepare yourself for super high prices, limited reservations available-- and bring in your own snacks and beer or soda etc.
Birthday at the Broadmoor
This was our second trip here to celebrate my granddaughter's birthday. They are always just next level when it comes to service and making my birthday girl feel special. The room and bed were amazing, we looked out over the lake with a Juliet balcony. The beds were very comfortable and the bathroom was just beautiful and spacious-perfect for a family of girls! The concierge was very helpful in helping me plan dinners while we were staying. The Summit was extra special, and the meal was wonderful. I can't say enough again about the service their people provide. From check in, to the housekeeping staff, concierge, and restaurant staff-- everyone seemed to love their job and had a smile on! We will definately be back again!
Extraordinary Service
My husband and I stayed at the Broadmoor the week after Christmas which I later found out is one of their busiest weeks. We have stayed at the Broadmoor before and each time it has been exceptional. This time it was even better than expected due to the kindness, understanding and assistance of all of the staff but especially Christian Rolla, the assistant manager. We had to check out early due to my husband's off-site accident. Mr. Rolla made my requested special arrangements in a timely manner and without blinking an eye. Reservations for dinner and a falconry lesson were cancelled without a charge. Our car was dropped off in front of our building and the bell hop brought our luggage to that drop off location so that my injured husband did not have to walk to the main lobby as is customary. Mr. Rolla listened attentively to my story about the accident and was very sympathetic and concerned. We both experienced care and compassion by all the staff. Besides the care, courtesy, professionalism, and friendliness of all of the Broadmoor employees, the environment was gorgeous and well maintained. Our handicap accessible room was beautiful, clean and on the sixth floor with a balcony and a large window offering exceptional views of the city and Christmas lit grounds. The room was quiet (despite the hotel being fully booked) and close to the main building. We had room service for 2 dinners since all restaurants were fully booked and we traveled with our dog. Brenda with room service was extremely helpful. Our food was warm and tasty and delivered promptly at the requested time. The turn-down service staff left clean towels, water and chocolates as promised. Our most significant regret besides my husband's accident was that we had to leave early. Hopefully we will be able to return soon. Thank you to all of the exceptional staff and a special thank you to Christian Rolla, staff manager, who treated us with professionalism and warmth. Nancy
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I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Deposit account refund to credit card
How do I cancel my deposit account and have the balance refunded to my credit card?
Give the best answerHow to delete listing?
Hi I uploaded a reservation but no one has taken it. I would like to delete the listing so that I don’t get charged the no show reservation fee. And also delete the listing how can I do that?
Give the best answerAny seller support?
Has anyone found a way to get a question answered? From what I can tell there is no way to get in touch with anyone that works at/for AT. Other than the occasional admin posting a consultation offer here and there they are non existent. A lot of people have the same issue I have where we cannot cash out earnings. I cannot get my warning medal removed even though I am under the threshold. Sad to say but seems like AT is holding up everyone’s funds currently. Very scary and makes me wonder….Please reply if you read this admins and can help. Tried every way possible to get in touch
Give the best answerWhat happens if someone changes or shows up for their reservation after I buy it?
As the title says. I bought a reservation but what’s to stop someone from just showing up for it anyway? I’m doing the name change service but it’s still under their email/phone, right?
Give the best answerBOT suggestions
Seems like its impossible now to grab anything with restaurents booked within seconds. Any good bot suggestions?
How long to get verified for payouts?
How long does it take to get verified for payouts? Submitted my info on Monday and still nothing
Give the best answerRestaurant Bought/Canceled Their Own Reservation
I accepted a bid for a popular restaurant in Los Angeles only to receive a phone call shortly thereafter informing me that the reservation had been canceled due to it being listed on AT. I of course need to subsequently cancel the reservation on AT but get this warning that my status will be negatively affected for doing so. I've reached out to customer support about this several times with no response, not sure what to do in this station. Hoping someone can advise.
Give the best answerWaiting on a transfer for tonight’s reservation
I’m waiting on a transfer request to be completed. But the reservation is for tonight. Can I still use the reservation if it’s not in my name.
Give the best answerPayout
I need to be paid for the two reservations I sold as a new user before I do more work to get and sell reservations only to not be paid. Can someone get back to me so I can get my funds. I don't understand the error message about the percentage. PLEASE HELP!
Give the best answerQuestion about postpaid listings for prepaid bookings
I have a prepaid reservation, but I'm allowed to transfer that reservation to others for a price that I set (up to the total price I paid).
For selling POSTPAID reservations, do I charge the buyer the full amount of the reservation when transferring? And then the buyer pays something on top of that (which is what is listed in the AppointmentTrader listing?)
Major Issue for Seller
My money is being held hostage! Can you please remove my refund medal as I am below the 11% threshold and should be able to withdraw my full daily amount now? I have been teying for a long time to get a reply on this. Major issue for people looking to do good/right like you ask and make positive sales. Being able to access earned revenue is critical and not getting any reply is very concerning for your sellers. Lot of other people having the same issue. Once below the threshold you should auto remove the warning medals.
Give the best answerHow does appointment trader work
Where can I learn more about how this works
Give the best answerWell through rate holding money for 180 days
Just wanted to put this out there as I find it quite weird. AT will hold money if your sell through rate is to low. I find this strange as you would think that sell through rate should reflect more on AT not marketing their site well enough to generate sales. It seems weird to punish sellers for listings not selling.
Give the best answerNo cares
Why is no one even looking at my reservations let alone send me a bud? They are top rest on weekends…any tips??
Give the best answerHow do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answerDoes support work ?
I am having a tough time contacting and elucidating a response from AT Support. I had a listing at 6pm, which was a mistake as the actual listing reservation was at 11pm. This got somehow approved by AT, and a customer bought this from me for 6pm. I want to cancel this listing and refund customer , but there is no way of doing this ! This is so frustrating and making me lose hope on AT. Can someone help me please?
Give the best answerDoes customer service exist!!!!?????
This app is horrible I bought a res it was listed as one day but the actual res on a different day. Have messaged support non stop no reply. There goes $200+ thanks appt trader! Such a scam
Give the best answerPayment for selling
How do I receive information if someone wants to buy my reservation? How do I get paid?
Give the best answerHow can we take our restaurant off your list?
Dear Appointmenttrader Team,
I am the spokesman of the Hofbräuhaus in Munich/Germany.
We don not want to be on your App, since Reservations in the Hofbräuhaus are free.
Please take us off this list!
Please do answer and confirm this.
Thank you and best regrads
Tobias
Medien Hofbräuhaus
Banned from Resy for selling reservations- Do we have a rat on our hands???
I am new to this app and started off by selling a polo bar reservation and then quickly sold one more reservation. Not long after I received emails from Resy saying all my reservations are cancelled and I am being banned from Resy for life. How could this have possibly happened without a rat telling Resy that I sold the reservation. I need some advice on this situation and let’s catch the rat!
Give the best answerBid and Buy Instantly
I have a big ongoing and it also shows someone is working on my bid. Today I see there is a " Buy Instantly " option at my portfolio showing same price I've bid for a reservation. I'm a bit confused, since my money has already been deducted from my credit card for the bid, do I need to pay one more time for the Buy Instantly? If I choose Buy Instantly, can I cancel my bid ( while someone is working on it )? Thanks!
Give the best answerFirst Sale Help
Having hard time getting my first sale. Any advice? I just want to get the ball rolling! Thanks!
Give the best answer