Horrible!!!!!! - The Crow's Nest Montauk - Trade Reservations
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Montauk's Best Hotels that are most frequently booked by customers of The Crow's Nest Montauk
Ranked #19 in Montauk's Best Hotels.
🤢 2/5 - Horrible!!!!!!
By 👻 @Loretta J, 07/20/2021 3:00 am
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First off, just want to say that the rooms are very nice and the location is incredible. However, that being said, this is one of the WORST places I have ever stayed. We had to check in online which was great and convenient however, once you check in you are entirely by yourself! We tried to call the front desk....no answer. We called over three times, then we emailed three times....no response. All we were trying to tell them was that our TV wasn't workin and the AC kept stopping. Then we just tried to get some extra towels, it was literally IMPOSSIBLE! They finally emailed us back (NO PHONE CALL) eight hours later!!!!! The email explained that they would get someone right away to help us-NEVER SHOWED UP! They didn't even call or email to see if it was fixed. There is no hotel security, no front desk, or room service. I would say in my opinion this is a glorified Airbnb and that is actually giving this place a compliment because I've stayed at nicer Airbnbs with better amenities. I'm sorry but or someone who lives in the Hamptons and works in hospitality-DO NOT SPEND YOUR HARD EARNED MONEY AND STAY HERE! They are taking advantage e of being in Montauk and charging guests an outrageous amount of money-for a bed. I kindly, emailed the front desk yesterday and asking for a Manager to call me back and still no response! I am actually shocked how people are still booking this hotel-be aware!
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