Booking warning - The Elderflower Restaurant Lymington - Buy Reservations
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🤮 1/5 - Booking warning
By 👻 @adam f, 03/01/2023 3:00 am
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I was really looking forward to taking my wife for lunch at this much celebrated restaurant. I booked via the website but within 30 minutes had to cancel due to a sudden family bereavement. It took several days for the restaurant to respond to my email and this was to inform me that because I had booked using their “third party” site I had to pay a £5pp fee to the booking company. I do not remember seeing this anywhere on the site. How disappointing that this is seen as acceptable customer service. I have asked the restaurant to ensure that this is clearly advertised on the site so no-one else suffers the same fate. Totally ridiculous!
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