Disappointing. Long wait for food. Extra unspecified items on plate. - The Empress London - Buy Reservations
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😒 3/5 - Disappointing. Long wait for food. Extra unspecified items on plate.
By 👻 @countrygirluk, 03/08/2023 3:00 am
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We used to love going to The Empress when visiting the area pre-Covid but staff (and chef?) have changed and this time it was disappointing in 2 ways. We ordered food on arrival - just a main course. Other people arrived on either side of us and ordered main courses too. After a long wait we noticed that the other tables had their food, and we were still waiting. We had to ask what had happened to our food, and it seems to us that our order had ‘got lost’ somewhere. The staff were extremely apologetic and dealt with it well. The food when it arrived was very good, especially the pork belly. However, my main course arrived having been described on the menu as pork belly and mashed potato. On ordering I specifically asked if there would be a vegetable with it as there are quite a few vegetables that I have to avoid (I’m not allergic but eating them causes unpleasant consequences). I was told that there wasn’t a vegetable with it and therefore ordered a side of a vegetable I can eat. When the food arrived the pork was sitting on red cabbage (which I don’t eat) as well as mash. If the item had been listed in the menu (which it should be in case of allergies etc) I would have asked to not have it plated (this would also have saved the restaurant money and avoided waste). When I pointed this out to the staff the response was that they sometimes added extra things on the plate. I mentioned that this could have a disastrous effect for some customers due to allergies and the server eventually agreed. However this is the second time in 6 months that this has happened and I had the same conversation then too! I am unsure as to why this is happening- the menu written up before the chef has decided what exactly to serve, or the menu writer who has omitted items that should be there or the table servers who haven’t been briefed correctly on what is in the dish or the chef suddenly getting over ambitious and adding extras. Whatever it is, it has made us realise that we won’t be returning here after many years of lovely meals. We do however appreciate that the table servers dealt with the long delay well.
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