Nice food, shame about the service - The Empress London - Buy Reservations
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😒 3/5 - Nice food, shame about the service
By 👻 @Jacqui S, 05/25/2021 3:00 am
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The food was delicious.
The service, however, was a shambles.
We kept having to remind them that we had asked for drinks, or a menu to see the dessert options, or because the waiters didn't know what beers were available.
One who seemed like a manager seemed to be mostly sitting chatting to people rather than directing operations, consequently the staff were all over the place.
It isn't particularly cheap either. In the end we abandoned having dessert and more drinks since they seemed like they really couldn't be bothered.
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