NOT SOLO DINER FRIENDLY - The Ivy Chelsea Garden London - Buy Reservations
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🤮 1/5 - NOT SOLO DINER FRIENDLY
By 👻 @Helena, 04/13/2024 3:00 am
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Beautiful venue in a great prime location. However, the venue is NOT friendly to solo dinners. I attended the venue looking forward to treating myself to a steak tartare and queried whether I could be seated at the tables outside the venue, however the restaurant host advised the seating outside was not used for customers but a display. I was told I could find my own seat at the bar counter. For a venue, that is marketed as high calibre I found it affronting that none of the other staff standing at the front entrance or the host to offer to show me to a seat and make sure I was welcomed with a menu and water, pretty standard practice at even entry level restaurants. Further when I went to the bar counter myself, the seats available for solo diners were in positions either at the end of the bar in a tight space against the wall so you don't have a good view of the bartenders at work, again it's pretty common for solo diners to want to be able to watch and appreciate either chefs or bartenders preparing orders, as part of the restaurant atmosphere. Further the other available seats were not prepared for customers as the counter top was covered by trays of glasses, so it would be awkward to take a seat without a waiter there to clear the counter immediately. I unfortunately ended up leaving the venue, as ultimately I felt very unwelcomed by the staff who were rather cold and pretentious towards me. I would politely suggest further training to ensure the Chelsea staff understand how to provide warm hospitality to ensure patrons are made to feel welcome as occurs in most of the other premium hotels and restaurants I have dined at. Further it may also help to have staff from the Ivy at Soho provide some mentorship, as I've previously dined there and found the staff quite delightful!
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