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🤢 2/5 - Much better options
By 👻 @Manuel P, 11/05/2022 3:00 am
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I came to this restaurant with high expectations and unfortunately I left the place really disappointed. I reserved with a week in advance (there is a $25 dlls per person cancellation fee and you have to input your credit card number to reserve). I received a call from the restaurant the morning of the appointment to verbally confirm my appointment. I asked if I could push it back by 15 minutes from 8:15 to 8:00. The person on the phone said that there was no problem and moved my appointment to 8:00. We arrived at 7:55 pm. To our surprise there was a waiting line of more 20 people. We were told that they had an issue with the reservation system and had over booked the place. We waited close to 30 minutes to be assigned a table. People that arrived there later than us were seated ahead of us. When I asked why the hostess apologized for being over booked, but since my original reservation was at 8:15 the seated first people that had 8:00 reservation. I explained that I had verbally moved my reservation to 8:00. Her response was that I could talk to the manager if I wanted to. I didn’t and just waited. If they called everyone who reserved as they called me earlier that day, how did they overbooked the place? After 30+ minutes waiting we finally were given a table. Even though they had 2 empty tables by the window, we were not offered those. Those tables remained empty for the rest of the night as they had more people leaving than arriving at that time of the night and people were assigned other tables. My bill was $565 dlls for a table for 4 people including a wine bottle. Our second disappointment came in the form that we were told they had ran out of most of the house specials and they had only the 2lbs lobster. How can you come to this place and have them running out of food? I was absolutely not impressed with the food we chose. It was nicely presented, but for the price of it I was expecting something much better. My wife is vegetarian and they offered only one plate for vegetarians. She ordered a tofu plate. Without asking her, they brought a completely different plate. She was told that they had also ran out of tofu and the chef prepared something different. The plate was really good, but again, we were surprised that the plate was changed without even asking us about it. If you take the view out of the equation and the bad service, for the price point of the food, San Diego offers several other gourmet options. I can think of at least 10 restaurants at that price point that offer better food choices and are served with excellent sides. Once you take out the option of seating next to ocean, then you are comparing this restaurant with several other good options at the same price point and sadly this is a restaurant I am not coming back. One pro, was that the server was really good in knowing the menu and explaining it. She was also good recommending wines from their list. The wine list was one of the most complete lists I’ve seen. Really good selection of bottles ranging from $60 dlls to thousands of dlls. What would have changed our experience? If the restaurant knows they had overbooked, they could have 1) called me to let me know ahead of time, 2) offer some sort of aperitif or drink on the house while they made us wait, 3) offered a table view to make up for their overbooking error. They failed at what is known in the service industry the “moments of truth” which are those moments that if you fail at them, the client will not come back. For example, if an airline losses your baggage, most likely you don’t use that airline again. My review may be very strict, but at $50-$80 dlls a plate, your expectations are not the same as going to a burger joint. I have extensively traveled the world and have comparisons at every price point. Unfortunately this restaurant is not a match for other restaurants of this quality.
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