Slow service - not accommodating for allergies! - The Owl's Tail New York - Buy Reservations
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🤮 1/5 - Slow service - not accommodating for allergies!
By 👻 @Pita R, 07/08/2022 3:00 am
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We decided to visit the restaurant for our anniversary on the recommendation of two different family members who have eaten here. I have a severe shellfish allergy. My husband called ahead and spoke with the owner to see if they could accommodate the allergy. The owner assured us it would be no problem. We had a reservation. It took over an hour and a half from the time we arrived until our food was served. My dish had a shrimp shell in it! I found it when I bit into it. We told the owner and explained that we had to leave right away so I could get medical attention. He denied that it happened. He said it was impossible. He did not comp our entrees or the drink that hit the table as we were leaving. We paid over $117 dollars for a margarita and a salad when all was said and done. Terrible experience and I do not recommend this place to anyone with any food allergies. A shrimp shell shouldn't end up in ANY DISH!
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