Trip of a life time ..ruined...by a hotel selling a dream experience that it does not live up to its ... soo upset - The Palm Court New York - Buy Reservations
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🤮 1/5 - Trip of a life time ..ruined...by a hotel selling a dream experience that it does not live up to its ... soo upset
By 👻 @denice r, 03/06/2023 3:00 am
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Hotel looks tired . No to make the entrance amazing it was a little disappointing .. this iconic hotel ..looked very poor .. But I was sure everything else wd be amazing ... sadly not .. We entered The Palm court .( eventually , there was no signage of staff to direct us ) The ladies at entrance looked a little untidy for a 5 star Hotel .. ??? But again still hopefully of an amazing experience. Nope ..314 dollars for 2 very small unimpressive.afternoon teas and a bottle of water .. 46 dollar gratuity. The good was basic ..the surrounding dated and past their best .. But the staff ... really poor .. I have had better service in macdonalds or starbucks . No effort to interact. No pleasant chit chat. No stories about hotel ....nothing Fast service by a poorly dressed waiter who wanted you in and out ASAP.. Please go elsewhere for a 5 star experience. Having been to many lovely hotels all over the world . Gleneagles being the best .sadly nothing about this hotel is impressive.. I did complaint.only to be told I had to pay and given a complimentary drink.. Not very happy with that but soo upset I just took drink .. Trying to find email for hotel uz proving difficult.. Sad very expensive experience .that made me cry
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