The views of this place are 10/10. - The Panorama Restaurant Killarney - Trade Reservations
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🤮 1/5 - The views of this place are 10/10.
By 👻 @Jason W., 05/17/2022 3:00 am
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However the service is as low as you could ever ask for from the overnight staff. One person in particular, let's call him napoleon (real name he refused to give and simply said he was in charge) successfully for us and our group ruined the trip! One night upon returning to the hotel completely off the time zone, we called down to order room service. Nobody answered, upon walking to the lobby, Napoleon was interrupted from whatever show he was watching and acted as though my request of room service was the most complex request in human history. He insisted I go to my room and room service would then call me. Napoleon himself calls me a few minutes later to ask what I want. Tells me the only thing available is a sandwich. I say great and ask what the sandwich is. Napoleon tells me it's a chicken sandwich but if I want it, it's a 45 minute or more wait, because they are so busy (absolute lie). While displeased with this answer, I am content. The time goes by and I am delivered a LITERAL cheese and white bread sandwich! I call to complain and Napoleon AGAIN acts as though my request is completely out of line. I tell him this is 100% not what was order. He huffs and puffs and says in another 30 minutes they can correct it. The correction... white bread again, no cheese, and about 1/8 of a cold split chicken breast. This guy has no clue whatsoever what customer service is or what it means to run a luxury property. If Napoleon is ever let go, I might believe that the European is a hotel worth visiting. But without question I will never ever come back until he is fired.
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