Very beautiful hotel but terrible service and breakfast. - The Peninsula Paris - Trade Reservations
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😒 3/5 - Very beautiful hotel but terrible service and breakfast.
By 👻 @Rafael P. M., 12/03/2023 3:00 am
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Very beautiful hotel, outstanding rooms and bathrooms, good location near the Champs Elysees but that’s about it. The breakfast is very expensive and only served “A La Carte”, there is no buffet, and, worst of all, there are no fruits available on the menu. The staff is terrible, the reservation manager Antony was completely useless and didn’t help us at all with our problem. The administration is not honest, they showed an offer on their website called “Indian Summer”, which included complimentary daily American breakfast for two during the time of our stay, but when we got there they said it was not available for us and didn’t give us any reasons for that. The swimming pool closes very early (before 22h the staff was already bothering and asking us to leave), which is unacceptable for this hotel category. Also, the shower box was leaking water beneath the door, making the bathroom floor completely wet after a bath. Last but not least, when we checked out they tried to charge us for some additional meals at the bar, which we didn’t take, and we had to ask them to correct the bill. I strongly recommend you to check your bills when checking out at this hotel.
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