Bad customer service - The Promenade London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of The Promenade London
🤮 1/5 - Bad customer service
By 👻 @deimante-jone, 02/28/2022 3:00 am
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I was not eating at this restaurant so I can’t speak about the food. But I would like to share my experience concerning the service. I had a reservation for the 31st of October 2021 at the restaurant Promenade at The Dorchester, I booked a table via TripAdvisor, but there was some kind of misunderstanding during the booking so I went to the restaurant to clear it out. The reception team canceled my reservation with a promise that my credit card won’t be charged (adding the cancellation). Few days later I got a notice from my bank that my card was charged by 60£. I was writing to the restaurant 2 letters and I was totally ignored. And you know what is the sad part, if they would have said, okay sorry we can’t cancel it, I would have have stayed at least for some drinks.
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