Probably the worst dining experience of my life. - The Publican Chicago - Buy Reservations
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🤮 1/5 - Probably the worst dining experience of my life.
By 👻 @Stephen K., 07/31/2022 3:00 am
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Came here on Sunday for brunch with two out of town guests after hearing this place was good. Couldn't be farther from the truth. After we were seated, the server ignored us for about 15 min. When we finally ordered, it took over an hour for all of the entries to come out. The food was brought out in a piecemeal fashion. The server kept assuring us that the items were "on the way" but we just kept waiting. The first item took close to 35 min to arrive. Two out of the three of us ordered a burger. One burger came out in 40 min and the second one came 20 minutes later?! How is that even possible? My friends were done with their meals before mine even arrived. Just embarrassing for everyone involved. I feel bad for subjecting my friends to such horrible treatment and frankly embarrassed this place exists. The fact this place is in Fulton Market is shameful to that neighborhood and overall a poor representation of the Chicago food scene.They did try to give us some free pastries and some beers that we didn't want because we were not drinking. After I complained to the waiter on how poor the service was, a manager came out with the burger I ordered and blamed the poor service on a large group of 14. To set the scene, this place was maybe a 1/3 full. I stated to the manager that I will not pay for this meal due to the pure negligence. The assistant GM then spoke to us and comped the meal and apologized for wasting out time. Honestly, this experience ruined our day. I honestly cannot believe how big of an epic failure this was from start to finish. I do not recommend this restaurant to anyone with a pulse. The food was also sub-par. The hash-browns were burnt/cold and we requested the bacon to be crispy and it was soft and frankly not good. Not sure how you can mess up bacon, but they found a way to do it. I barely touched my burger due to anger and a lost my appetite due to the dismal service.This place should be ashamed of the service, food and lack of communication. Everyone, save yourself a trip to this place and literally go anywhere else.
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