Not the Ritz Standard You'd Expect - The Ritz-Carlton New York, NoMad - Trade Reservations
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🤮 1/5 - Not the Ritz Standard You'd Expect
By 👻 @Gary Han, 03/22/2023 3:00 am
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It's my 15th Ritz property, and I really look forward to staying at this new flagship hotel in NYC. I had a nice first impression of being greeted by a nice concierge staff. But since then, things started going off track. First, be mindful of the extra-security door in front of the corner rooms like XX11 and XX10. Your room key will not grant you access to those doors, and when we returned to the hotel in the afternoon, we were locked out for almost half an hour until we called the front desk twice, and someone finally came to rescue us... When we returned to the hotel in the evening, we found that there was no shower gel provided in the bathroom; moreover, even though we stayed in an Empire State double-double room, the housekeeping only provided one set of the amenities like dental kits, mouthwash, which is another basic mistake. Furthermore, after taking a shower, we also found that in our room, there was no body lotion... How could this happen?! The next day, I complained about all these matters to the Front Desk instead of receiving a sincere apology and looking for possible compensation solutions; the front desk staff simply said there was nothing about the room upgrade or any other gifts, but the only thing she could do was to ask the housekeeping to deliver the things that are missing to our room. And guess what? They never arrive! Last but not least, I was really shocked that in such a hotel with such a high BAR rate, there was no clock nor Bluetooth speaker in the room, which is hard to believe...
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